WE FIRST STOOD UP FOR INVESTORS IN 1975 AND WE HAVEN’T SAT DOWN SINCE. Vanguard is a different kind of investment company.
Top experience with Vanguard. Leon answered my direct message quickly and with great detail. I’ve been with them for a couple of years and have no complaints at all. The app is impressive, too.
My experience with Vanguard was great. My customer service rep was Amina. Very friendly and helpful
Super helpful staff! Spoke to Amina from Vanguard, who was incredibly incredibly helpful in helping me deal with some issues on my account that I have been putting off for 2 years (not through any fault of Vanguard Asset Management). Incredibly friendly service and speedy resolution!
I was absolutely bowled over by the help I got from Leon from Customer Services at Vanguard. I was getting pretty stressed trying to find a way on their website if getting an Annual Statement so I could get An Agreement in Principal from Cumberland. Leon responded within hours on secure messages with a PDF of the statement. What relief! I thought I might have to wait ages. Such a boost! It is just so cool when people such as Leon care about their customers. Chuffed. David Clarke Lewes Sussex
I had a great experience with Amina from Vanguard Investor Group. She was professional, knowledgeable, and incredibly helpful. Amina took the time to clearly explain everything, answered all my questions with patience, and followed up promptly. Her friendly and calm approach made the whole process smooth and stress-free. Truly excellent service — thank you, Amina!
Jade assisted me with opening an account this morning, and was very friendly and helpful - an absolute asset to your company! Please pass on my thanks!!
The new vanguard phone and web app updates are fantastic and really happy with the new Chat with Us feature, Edward my agent responded extremely quickly and concisely, this is exactly what I want to see from people handling my money. Great Service!!!
I've had excellent customer service from Vanguard, particularly from Dimitri who guided me through investing my money. He was very patient and knowledgeable. I would recommend Vanguard to anyone looking to make an investment.
They do answer the phone and respond in good time. I get an answer to all my questions
Vanguard Asset Mgmt. Ltd is a company that manages to provide both an exceptional financial service and a superb customer service. Their online platform and app are surprisingly user-friendly and make investing seem far less daunting. They also maintain a down-to-earth feel over the phone where Amina took great care of me, resolving my queries quickly and easily. Vanguard was a friend's recommendation and it's one I am more than happy to pass on to you.
Great service from Zahra.
A guy called "Zed" in customer services today reassured me that Vanguard are still a great company to deal with, in that not only are the investment products decent, with good online access, but they also have really competent UK-based people (like Zed) who pick up the phone if you have a question as I did. Friendly, efficient and helpful; thanks! And although you didn't know what "Five Shillings and Fourpence" was in "real money" (UK, pre-decimal £sd currency from the 20th Century), I forgive you as you were born about 12 years after we went Decimal in 1971, lol!
I have just received a prearranged call with Michel from Vanguard .Not only has he organised what the call was originally for, he has given me valuable information for moving forward. Very happy with the service I have received both from this call and the previous one.
I spoke with Edward via Chat today. He was very helpful and was able to identify what the problem was regarding the transfer of my stocks & shares account to T212. I have been trying to transfer over my account since Feb 25, so I am hopeful that the issue has now been resolved.
To the point and answered questions promptly
Excellent service and great advice on my new retirement account. Vanguard rep Michael explained very clearly the structure and processes of the account. He answered all my questions and clarified some key points on the account. Feeling confident now.
Dealt with a very patient Michael who was dealing with a partial SIPP drawdown. Due to my phone not working we did have some contact issues, but Michael was more than patient and explained everything to me. Fortunately I had a good grasp of the process and ramifications and can confirm he did not miss one thing out. So, you might pay a sniff extra in a % on your fee's ( and I do mean small ) but it is more than made up for in the service / support and it is clear Vanguard spend time on training.
I had a problem with adding to my investments, which in the end was a VPN problem. This was solved by Teigan, very helpful and friendly. Chris
I called Vanguard this morning and spoke to Micheal in Pensions team and found him to be extremely helpful, Knowledgable and caring. Also, I find Vanguard one of the best companies I have ever dealt with.
Leon answered my question regarding account protections thoroughly, swiftly and reassuringly. Great customer support.
