Based on 8 verified reports, this firm maintains a 30% trust rating within the Saving Traders community.
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"I bought the Cecilia puffer jacket for my girlfriend. She loved it! It was exactly as advertised. I bought a second jacket 2 weeks later. However, this time, they shipped the wrong size. I reached out to customer support and they helped me reorder the large. Will visit again."
"I would have given -10000 if that would have been possible. These are scammers of high level. Got a very poor quality dress which I wanted to send back. This request wasn't accepted. They suggest no reimbursement but only exchange or self-paying the sending costs. Very very bad experience. I opened a dispute on Paypal and couldn't get my money back. Don't order !!! Theft at its finest level"
"The quality of the product did not resemble ANY photos or description. Form, fit, color, fabric… it was so cheap and obviously produced in China. Upon my request for a return label I was told it’s 40 to 100€ transport costs (my responsibility) and I would also only get 75% of the purchasing price returned. It’s their business model clearly!"
"If I could, I would give 0 starts. Horrible online shop with absolutely no interest in finding a GOOD solution for their customers. Almost feels like scam if suddenly a return isn’t possible and instead they offer you 10% reimbursement"
"This company does not deserve any stars. Extremely poor quality. The return has to be sent to China at the buyer's expense - which would be ok as you know beforehand. Costs for the return shipment 50 EUR. BUT: the seller deducts another 25% handling fee and the refund was only made after I opened a dispute with Paypal for it. So absolute warning, this is a scam!"
"Bought two jumpers for 100 Euro Quality was not good The jumpers were way too big and badly made Complained Offer 20% refund but I wanted all of it refunded They said return would cost 60 euro Went through PayPal to report problem in which I received a refund of 40 euro and keep the baggy Jumpers Never again Company’s who sell in Europe must have a return system in Europe Absolutely ridiculous Won’t make the mistake again Very disappointed and a loss of 60euro with 2 jumpers I can’t use"
"The size of the shoes is completely wrong, way too small. On average I am an European size 39, but with some brands I wear a 38. These shoes are marked as being a 39, but are more like a 37 or 36, they are definitely neither a 39 nor a 38!"
"Zero stars - a total scam. I am so sorry I didn’t check this page first! I bought 2 shoes, they ended up being absolutely horrible. I couldn’t return them, they told me I was the one who needed to pay the 50€ to send them back to China. Terrible!"
