Wellsfargo

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day I had the most horrible experience with Wells Fargo after being a loyal customer for 25 years. An employee cancelled my debit card against my wishes, even after I told her not to and asked to be transferred to her manager. She refused and cancelled it anyway. Another employee later told me my card wasn’t cancelled, but when I went to buy dinner, it was declined because the card had in fact been cancelled. When I called back, I got conflicting information again, and now I’m left without a debit card for 7 days. I asked if it could be overnighted, and was told no. This is not the Wells Fargo I used to know. Their customer service has become horrible—no one took responsibility, no one apologized, and no one tried to fix the situation quickly. Now I not only have no access to my card, but I also have to update every single monthly payment I had linked to it. After 25 years with Wells Fargo, I’m shocked and disappointed at how badly this was handled.

Lloyd Armour

I only visit a local Wells Fargo once a month to withdraw 100.00 which the ATM doesn't give you. I've banked with Wells since the 90's. I've noticed over the past year the quality of service and Professional has gone downhill. The Manager at the branch on Decoro in Valencia was very rude last month when I went. Today I went to the branch on Magic Mountain Pkwy and the teller was very Unprofessional and rude. His name was Mahdi. I'm close to closing all 4 accounts at Wells and changing banks.

Bob Sacco

I used Patrick Barr in the Sacramento Wells Fargo branch as a test on a rollover IRA for a one year period. His performance was 0% gain after twelve months. I do not recommend Patrick Barr at Wells Fargo Advisors.

rick white

The lady at the main office had me email documents so I wouldn't have to carry all the paperwork since I'm disabled and walk with a cane to my appointment at the local branch. When I arrived they told me they had no record of my emails. The associate seemed incompetent. The Manager seemed like he was incompetent. I guess that explains the two customers that I seen in the four hours I was there in two different days it took to close an account that any other bank would do in fifteen minutes. This is a terrible bank.

Joshua “justin” Jaramillo

Wells Fargo Reversed Credit After 3 Months – Poor Dispute Handling I disputed a $146 charge through Wells Fargo for a service I never used. They gave me a provisional credit, but 3 months later they reversed it, saying the transaction was “authorized.” Because of this, my account was left negative for weeks, causing unnecessary stress and inconvenience. I explained multiple times that I did not use the service, but they told me to deal with the merchant instead. This is frustrating because I trusted Wells Fargo to protect my account, not just side with the merchant after months of waiting. The money itself was not the main issue — it’s the lack of proper customer support, the mishandling of the dispute, and the way they reversed the credit. I’ve since decided to close my account and will not be using Wells Fargo again

Brady

I am writing this review from the ashes of a real estate deal that Wells Fargo single-handedly torched through a combination of staggering incompetence, breathtaking unreasonableness, and a complete disregard for a loyal customer. After weeks of an arduous underwriting process for a loan, after providing every single document they asked for (and then some), after jumping through every hoop, we were literally days from closing. With zero warning, at the absolute last possible minute, they threw in a completely new and unreasonable demand related to a tax payment—a detail that had been in their possession for weeks and was suddenly a "problem" now. This wasn't a simple request. It was a logistical impossibility designed to fail. It was a move made by an underwriter who either didn't bother to look at our file until the 11th hour or simply did not care about the human and financial consequences of their actions. The ultimate insult? My history with this bank. I PAID OFF A MORTGAGE with Wells Fargo. I have held both personal and business accounts with them for years. I have entrusted them with tens of thousands of my dollars. This loyalty meant less than nothing to them. They treated me with more suspicion and incompetence than they would a first-time customer off the street. My decades of on-time payments and the significant assets I park with them counted for zero. Their last-minute, impossible game-playing has likely cost me my deal, and with it, thousands of dollars in earnest money, inspection costs, and irreplaceable time. This was the final straw. This Monday, I will be personally walking into a local branch and closing every single account I have with them—business and personal. I will move my life’s savings to a local credit union that understands what the word "relationship" means. I will spend the foreseeable future telling every friend, family member, colleague, and even strangers in line at the grocery store to run, not walk, away from Wells Fargo. This bank is a hollow shell, a bureaucratic nightmare that rewards incompetence and punishes loyalty. Save yourself the inevitable heartache and bank literally anywhere else.

Laurent Pelletier

Wells fargo went from a top bank to the worst one. They absolutely do not care for their customers. It is time I change bank. On Saturday morning in all of north dallas, ONE branch opened with a grand total of ONE teller. This is ridiculous.

Bob Eger

Someone opened an ONLINE account after finding and changing everything in my profile, everything! He or she took thousands of dollars from our savings account. That was July 14. 2025. It is now August 5 2025 and money has not been replaced. When speaking with anyone from Wells Fargo about this, no one knows anything. Talk with multiple customer service reps and same same. I get letters weeks after the act telling me What's happened. The last letter a week ago says my case is closed. Still I don't have my money returned and if I call to ask, they know nothing. NOTHING! I am pissed. If my case is closed, where is my thousands of dollars? I ask: Hiw in gods name can someone, online, open a new account and steal money from me? I never do online banking and my profile was made when I opened our account in 1983. How can someone acces it and change ALL my personal information? How? Wells Brags openly about their security. I ask WHERE IS IT if they can do that? I want my money returned !!

Colin Yu

Push customer out and doesn’t take ownership. Customer feels helpless at the moment.

John Chirico

do you use or trust this company.... known for years of ripping off customers and yet still in business now the new thing is to hold cash payments up to 10 days....did our government go out of business??? meanwhile no interest and no credit for paying off balances in full they need to be stopped

Lee

Terrible Bank. I’ve banked at well over half dozen banks in my life and Wells Fargo is hands down the worst banking company I’ve ever dealt with. And warning to their checking and savings accounts where they give you a bonus. Read the fine print, it’s deceiving. And if you give them any personal information even without written authorization, they keep all your personal information .

Christian

Please never use this bank! My account have been frozen as they needed some paper work. Now after 3 weeks of speaking to the customer service every day, they will still not release the funds! They are scammers and you should never use them, please!

Katrina Neilen

Poor Customer Service I’m extremely disappointed with Wells Fargo. They mailed me checks connected to my credit card, boldly advertising 0% interest—which sounded helpful at the time. What they hid in nearly unreadable fine print was a hefty processing fee. When I used one of the checks (thinking it functioned like a regular check, since I’d never used one before), I was shocked to find I’d been charged $101 in fees. I only used the check because the company I was dealing with needed one on the spot, and I had no idea this one came with hidden fees. I would never have used it if I’d known. When I contacted Wells Fargo, customer service was completely unhelpful and said there was nothing they could do. This feels extremely deceptive. They advertise the checks as a no-fee convenience, but it’s really a trap with surprise charges. I work hard for my money, and I expect transparency—not misleading offers and zero accountability. Very upsetting experience.

Skinport Trading

Terrible company, it had wasted so much of my time, with stupid measures. It took 2 months to get a representative on the phone. 2 months, and threatening with many lawsuits. They couldn't set up 2FA properly, like many of my other credit card providers do. A complete lack of common sense and accountability. They are also so low in cybersecuirty too. Not to be trusted, I spent 7 hours of my time avoiding their hidden fees and interest costs, I read someone saying: "criminal was able to get access to my personal information and called Wells Fargo pretending to be me. Shockingly, they were able to answer a few basic personal questions and gained full access to my account. They then made large transfers and used my debit card for unauthorized purchases. What’s even more disturbing is that Wells Fargo claims to use voice recognition for security—but it only works if someone is calling from your personal phone. That makes no sense. My phone was not lost or stolen. Yet someone else was able to bypass their system and access my account without much effort. Unlike other banks like Navy Federal Credit Union, Wells Fargo doesn’t allow you to set up a personal password for added protection. Navy Federal uses voice recognition too, but their system is far more secure—it doesn't matter what phone is used. If the caller doesn’t have the password, they can’t do anything. Period. Wells Fargo's security features are outdated and inadequate. In today’s world of identity theft and hacking, their weak authentication process puts every customer at risk. They need to step up and take customer security seriously before more people fall victim to the same thing..." However, their security measures are stupid as their company is. A complete waste of time.

LISA B

If I could give negative stars I would, but I cannot. This bank has mismanaged all of my families' accounts in one way or another. They always refer to the legal documents as though they are an attorney, instead of reaching out to a legal dept, and they are always incorrect each time. It has been our experience that the employees who are supposed to be professional are not. We have caught them in lies and even shouting at the clients(us) several times. In the past when I made a request I was given a hard time until I proved to them I was in the right. The employees there are uneducated and haven't a clue about finance or legal matters. We always have to explain everything to them each time a new employee is assigned to our account. We were told by a senior employee that many people come there to receive training and then leave. I would never, ever recommend them to anyone. There hasn't been a single instance of someone sharing a good or mediocre story about this bank helping anyone. Why anyone would want to work at this monstrosity of a bank is beyond me!

Christina Beh

On the whole, just poor customer service, if there is any customer service at all!!

Ninous Tuman

Wells fargo one key master card does not protect you from fraud. They are not on your side. one of the worst experiences I ever had fighting a fraudulent charge.

Roselle Abreu

0 Star.. Worst ever. They closed my account without notifying me, saying they did not receive required docs they asked from me, when I did send. No coordination at all between their staff. So disappointing.

Teri Pichot

HORRIBLE customer service. Bank staff in Highlands Ranch Colorado branch were rude, defended their own staff and spread bias to other team members that resulted in poor customer service for the appointment the following day. They said that I was “short” on the phone (when I was trying to call them back quickly) and therefore they believed that justified them not saying “hello” or treating me with respect when in person, etc. It is true I did not engage in small talk on the phone given I had a 90 minute appointment scheduled the following day, was busy with work, and I was taking time off work already the following day. They focused only on my reaction to their unprofessional and unkind behavior and not the underlying issue. Markedly different experience in the Lone Tree location with Cindy, Zach, and Laura. They were kind, tried to pronounce my name correctly, offered water, showed compassion, etc. Customer service is everything and recovering from poor first impressions is crucial in business.