Buzz Retail

"I placed an order for a balance bike and Buzz took 7 days to inform me that the order has been cancelled due to stock issues. Living remotely, a week can be the difference between getting the present in time for my child's birthday or not. I'm very unimpressed and wish Toy Buzz would have addressed potential issues upon receiving the order."

"Bought a washing machine/tumble dryer stacker from Buzz and it wouldn't work with my appliances as the lip compromised the opening of my washing machine detergent draw. Tried flipping it the other way but it then compromised the back of my tumble dryer. Tried all ways to make it work but just not compatible. Contacted Buzz for a return and refund, sent photos as evidence as asked, did everything they asked me to do and it still didn't work. Emails back and forth and they offered me a 20% discount to keep it...not much use when I can't use it. Declined the offer and asked once again how to return. More stalling emails and at last they agreed to a return and full refund and said I would receive an email with return postage label...guess what? Still waiting 4 days later for my return label. Customer service has been absolutely terrible and although item was received no problem, returning is a total different ball game and proving almost impossible at this stage. Can you please reply to my email and sort this as this has been dragging on for sometime now."

"Was sceptical, as never heard of this company it came up when doing a google search for a pallet buster. Decided to give it a try as they accept paypal. I am very pleased I tried them, ordered the item on Mon and it was delivered on Wednesday. Well packaged and great value for money with free delivery. I will definitely use them again."

"Bought a Bosch electric screwdriver £10 cheaper than Screwfix - excellent product this is my second one. Buzz delivered on time. Customer service is a bit offline and no rapid response but they do get back to you with delivery details and tracking information"

"Great delivery. Arrived within 48 hours from me ordering to it arriving. The Item, Dewalt large saw box, is excellent and the price was considerably lower than the major retailers. I fully recommend Buzz Retail and certainly be using again."

"Was dubious as price seemed to good, but received my item within a couple of days. I messaged after I paid asking when it would be despatched and had a reply same day to say it would be sent before end of day."

"Bought Hozelock hosepipe very fast delivery but arrived damaged asked for replacement pipe no reply"

"Had severe reservations about buying from Buzz Retail. Ordered Hozelock 2 in 1 reel at a very low price. Arrived in 2 days. Excellent."

"Website states orders are dispatched within 24 hours. I got a dispatch email within 24 hours but no tracking. Despite three emails requesting tracking this did not get sent to me until day 4 and there was no explanation as to why there was no tracking. Order was sent DPD who offer a next working day delivery. Clearly this wasn’t shipped until day 4. Which isn’t within the 24 hours they promise online. Customer service emails were blunt and to the point and ignore my request for tracking in three emails. Parcel came in an ikea packing box so has been shipped to me from ikea. Items were great but I’m putting that down to Ikea and not this retailer who seem to order directly from ikea. Overall, great products. Poor service."

"Made an order, waited over a week ....radio silence. I asked where my order was, apparently there had been a slight delay and now they had dispatched it. They put the wrong address on my parcel and it ended up getting returned. I finally received my order three weeks after making initial order. Items were not in the best condition. I was promised a £10 discount on my next order once my items had been received but that never got sent to me. I will never order from this company again and I certainly won't be recommending them. Absolutely awful"

"A very happy customer, ordered item on a Sunday evening and it was delivered on Tuesday. The very best price on the internet with free delivery too. Would definitely use again."

"Ordered a Hozelock Compact Hose Reel from Buzz retail, price was very competitive. Confirmation of the order was quick as was delivery which was well packed. Only have positive remarks for this company and would use again."

"Have twice requested a VAT invoice and absolutely no response. Would not ever use again"

"Ordered several items . All arrived in good time. They were all genuine branded items for a price not much more than fake equivalent being offered online. Will buy again. Keep it up buzz."

"DO NOT PURCHASE!!! I have placed an order from here on the 31st of May, the money was swiftly taken from my account, on the promise of the product being delivered in 3-5 working days. It is now the 7th of June, and the status of the product still says 'awaiting fulfillment' even though money has left my account. I have emailed them and not hear anything back. And I have called them and not been able to get through. I would advise to steer clear..."

"one of the best customer service i have experienced"

"Outstanding customer Service! Really tackling the issue, solving it very fast and that while being super nice. Best customer Service! Thank you!"

"I am so impressed with the buzz team’s customer service and have always heard it’s as good but to experience it first hand is something else. The rod I ordered seemed to have some issues where it wasn’t heating up possibly hence not letting my curls last. Communication was great with the team who helped sort it out and my new styler sure heats up great and have helped with the curls. Great job guys thank you for the smooth handling and sorting things out for me."

"HORRIBLE!! DO NOT ORDER FROM THIS COMPANY. The customer service is TERRIBLE!!! I have been waiting 2 weeks for them to respond to my email. Unbelievable."

"I bought an item via yourselves for £20 - I didn’t ever receive the item & you have taken £29.99 out of my account ever since. This is for 14 months. I have tried reporting this & changing my card details but you have still taken money from my account. This totals to over £700 now. Could you perhaps explain this please? And would like an immediate & full refund- thanks 👍🏻"