Draper Tools

Mr J.Demel

My hedge trimmer delivered a fault within its 12 month warranty - Reported fault and asked to send invoice and on the same day received email immediately saying my information had been received and within an hour the matter was resolved very fairly. Amazing Service.

Pete

Had a query regards my purchase of a Draper tool which was answered by Gina in minutes and resolved my issue. Brilliant tools and fantastic support

CM

I had a small 12v pump that needed a spare part as one element of it broke. The service agent advised they did not supply spares but offered an entirely new unit as a gesture! Now THATS customer care!

Arthur Lally

good info from agent on generator models but it took a while to drop in my mail...still appreciated the update on machine specs

customer

Great service experience received from Fran & her colleagues

mw

Excellent product support by Drapertools. Got me the part I needed for my machinery.

Genevieve Smith

I have bought a garden trolley which is great but needed an inertube and customer care where very helpful

Ant Agar

My Draper pump developed a fault and needed a spare part. Draper Support were amazing and provided it to me very quickly, for no charge, and I was able to fix the pump, so it is now good as new.

Peter Rimmer

I have an ancient riveter and unfortunately I broke one of the small jaw components and tried high and low to get a replacement. I found on various websites a jaw replacement pack (2 piece) but unfortunately I couldn’t find the measurements of the jaw pices. So I contacted Draper Tools and a young man went out of his way to provide the measurements of these jaw pieces. They are a perfect fit for my riveter and I have placed the order for the spares. Well Done Draper Tools.

rogercmgoodman

Having had a problem with a plastic part of a mitre saw I bought from draper tools I contacted the customer service by email and was treated by a lady employee called Gina she took great care to identify the defective part and was in constant contact with me until she found the correct part which she then posted to me and having received it and fitted it the tool now works again excellent service from Gina and a credit to draper for a quick and efficient answer to my request I would reccomend draper as a very reliant company to buy from and I will do it again for my next tool buy

Customer Anthony Marks

Respect and understanding for a discontinued product Still searched and found me a supplier.

Phil Westerman

Excellent service from James. Went above and beyond to help me acquire parts that are not available now as Draper have discontinued my bench saw. Thank you James.

Stephen Wiggins

Bought a garden shredder to shred some garden waste used it once to shred rose and other garden waste and now it won't shred properly it just clogs up.

Penelope Hayes

Having bought a trolley sprayer from draper it started to leak on second use .I posted a one star review. Draper tools contacted me and having provided them with my purchase details they promptly sent me a replacement. Excellent customer service

Consumer

As you know “owning a petrol pressure washer is expensive “ and when things go wrong, we as the customer need 10/10 customer support from the manufacturers…..that is exactly what I got! 10/10 customer service. A phone call was made to customer services and within 2 short emails the issue was not only resolved but the part needed was in the post the same day! James is the gentleman’s name in customer services and he was 10/10 Have confidence in buying drapper 👍💫

Andrew from Tring

Very pleasant Warranty process with speedy result and will continue to buy ~draper products in the future.

Philip Griffiths

I spoke to James at customer service regarding an issue about a battery charger. He went out of his way to help resolve the issue. I was so greatful, especially as this charger was an older model & discontinued. Can't thank him enough. If this is the standard of their company policy, they deserve 5 stars & more.

The vicar

James went above and beyond to replace the faulty item, thank you James

AJ.

You ask..... 'What is this company doing well' I had an issue with a Draper Expert Tool that was about to cause me a problem in proceding with a job in hand. The 5 Star award I've given is the ultimate accolade for the very speedy and satisfactory way they handled my problem, also all credit to them for the ability to deal with a person and not some AI frustrating system. Many Thanks to the team at Draper Tools especially 'G' ..... KUDOS to Draper Tools.