Envision Financial

"Online banking is down. Again. Can't access my accounts. The move to digital website has been a failure."

"not remarkable new platform problems again they think its your problem how about 100 dollars to not refer a friend as if i did he would be disgusted with me based on YOUR PERF PLATFORM IDEA AND FOLLOW THRU BELOW ANY STANDARD FIRE THOSE WHO ARE RESPONSIBLE AND MAYBE STAY AS A CREDIT UNION AS U ACTUALLY PERFORMED BACK IN TIME"

"Impossible to transition to their new website/app. I tried several times. Waited online for an hour and when I finally got a rep she asked me what my last transaction was. When I couldn't be specific because I could not access my account to determine the last transaction and the amount, she would not help me any further. When I went to download the app I received a message "not available in my area". My area is Tsawwassen. Should be available. I have spent far too much time today trying to get into the new system and finally decided it would be easier to change banks. Whoever set up this transition and rolled it out should definitely be fired."

"Complete frustration with trying to access my online banking. What was wrong with the old app? So far unable to access my info,pay bills etc. Seriously considering finding another Financial institution. Judging by a lot reviews I'm not alone."

"Changed their online app format and can't get on now. Waited on phone for over an hour before I hung up with no resolution to the problem!!! Do better Envision cause you're loosing customers.....Not Impressed!!!"

"more fees and less service. Lack of preparation for their 'big' transition online. New app problems. being locked out of your account for almost 24 hours is quite concerning. Whoever is heading up the online experience and transition should be fired. Envision continues to deteriorate in service while continuing to increase fees."

"A while back I wrote a scathing review on Envision due to what I considered to be terrible and insensitive treatment by the Southpoint branch in Surrey. Today however I dealt with a senior person out of Kelowna who redeemed Envision and her name is Barb. She actually followed the mission statement that " we want you to have a remarkable experience " and made it remarkably great whereas 2-3 months ago my experience was remarkably bad. So kudos to her for inspiring me to cancel the previous negative review with this instead. Every person or institution deserves at least one chance to redeem themselves. PR"

"We have dealt with Envision maple Ridge Branch for many years- Over 20 to be exact. I want to first point out the Maple Ridge Branch is an amazing bunch of People and do an amazing job. I use to tell everyone to go there and do their banking. I have all my RRSP, Accounts both Personal and Two Businesses and had our Mortgage there as well. The problem with this Credit union is the Head Office. So if you are looking for Mortgages, Lending or anything like that go to Dominion Lending or another Financial Institution. When they use to do all this in the Branch it was a seamless and pleasant experience. Since they have moved this all to the Head Office it has become difficult and you get treated as a number not a valued customer. Needless to say I am beyond disappointed in the last two interactions with the Head Office. They should go to Maple Ridge Bank and learn how to deal with Valued Customers!"

"9 times out of 10 I get an error message when trying to accept an etransfer and when I call to ask they always just say they don't know and get me to ask the person to re send it which is really annoying since there's often a cancelation fee."

"Joke outfit. I opened an account there and within two weeks because a cheque for $90 got returned NSF and overdrew my account for two whole days they decide to remove the cheque deposit feature on their app and then close the account a mere 72 hours later. This despite the fact I told them I was going to make a deposit to rectify the issue but this kind of attitude is just a turnoff. They can forget about me clearing the balance up now. You don’t close accounts over one NSF item no matter what."

"Trying to get a bank card replacement has been a absolute nightmare the people at the call center has no clue how to do their jobs. Been trying to get a replacement bank card since before Christmas looks like it will take into the new year to solve this problem. It speaks volumes when a company has to delete negative reviews on their Facebook page. Most companies I deal with will try to resolve a customer complaint or issue before they delete reviews."

"Yep. exactly an "I don't care" company. Don't give them a try. You will regret it."

"⚠️ Charged me $52 in fees, WAY higher than the big 5 banks. Avoid at all cost; it's a bank disguised as a credit union ⚠️"

"I've had envision for a while, and my debit card stopped working out of nowhere. No big deal, it happens... But when I sent them an email asking for a replacement card, I was notified I'd need to visit them in person, or to call. Honestly, the BC government can confirm my identity online, so I don't see why my bank couldn't. I'd have to take time off work to get to a bank during their open hours... In the end I just decided to open a new bank account with a different bank. They were able to verify my identity online."