We are Electrical Wholesalers based in Wednesbury (near Birmingham) in the West Midlands, which gives us great access to the M6 and M5 routes to services our customers Our aim is to provide you with the best quality genuine branded items at very competitve prices, we are committed to offering an excellent service to account and internet customers, we have been successfully trading for 30 years, 5 of which have been trading online. Large quantities of the products you will find on our site are kept in stock and with the help of our delivery partner DPD we look to satisfy your order(s) promptly and accurately We are long standing members of the IBA buying group which enables us to compete on a national basis I hope you enjoy your experience using our site, however if you have any queries or comments please contact us on 0121 502 5133 or sales@etcelectrical.co.ukSee more
only received part delivery, had to call several times continued to promise to call back with reason but never did.
I chose ETC as I needed some Niglon RCBOs. Of the 3 that I ordered, one arrived damaged. This was only apparent when the electrian opened the package to install the RCBOs. Despite the Consumer Rights/ Distance Selling laws that require ETC to cover the return postage for a damaged item, they refused to do this even when I spoke to them on the phone, leaving me out of pocket.
The company was let down by the carrier they use Parcelforce. The experience with ETC electrical was mixed some communication was prompt and some was not answered at all. Overall the product ordered was fine and the tracking was good
Helpful - Friendly Service - Good prices. Very Much Recommended.
Competitively priced and quick delivery. Sorted error (my fault) out quickly and easily. Recommend.
Prompt delivery complemented very competitive prices and a helpful call regarding items in stock. Really pleased I found this supplier.
Had what we needed in stock, delivered quickly, easy to deal with
The quantity of an item on their website was wrong, I wanted 6 but they only sent 3 making the postage of £7 expensive compared to other suppliers!
Even though i was not placing a large order, Ian was really helpful.
Great Service
Excellent product and service. Well done to all, extremely good retailer.
The person l spoke to was very helpful and courteous. The electrical unit was good and well made. Ideal for the job it was required to do. The remote is excellent.
Easy website,quick service
In their website, when you order products there is delivery address section. I fullfilled this section however there is another option to select the way of shipment. I did not see it and it was selected as "collection" as default. I was thinking the products I ordered will be delivered to the delivery address I entered. It can be also seen on the invoice as "shipment address". I emailed them to ask about delivery situation. A person replied to me and told the situation. He also mentioned that it has been selected as "collection". I told him that in the invoice there is a "shipment address" could be seen and it is the address I want it to be delivered. He did not wait, he did not understand and he sent the delivery to invoice address. I emailed them again but no response. I did not like his attitude, and I am in trouble now to go and collect it from my invoice address which is a virtual address. There are lots of other companies registered in this address. I dont understand how they did not solve this minor issue on their website to not create confusion. The salesperson was not helpful at all.
Very happy to recommend! Ordered a PIR when I lost hope of finding it. No one else had it except these guys. Emails and text alerts were numerous and relevant for once Cheers ETC 😊
The goods were delivered on time and in good condition.
Excellent service. Will Wainwright, took so much time and effort to promptly advise me of which correct switch to buy. He followed up my initial phone call with a few real prompt emails and good advice. The delivery efficient, timely and smooth. 5 star service indeed.
Provided materials to electrician in Kettering Blandfords great service
