Halfords Retail

"I felt like a valued customer, because the gentleman who served me was polite and helpful when he proceeded to double-check on his computer to ensure that I was purchasing the correct product for my car."

"On the 9th and 10th of August I purchased two metal tool chests, they arrived on the 12th August via two different couriers DX and DHL. Having opened them I found they were both damaged it looked like they had been dropped and the cabinets were totally out of alignment, I called Halfords to complain and they opened a case for investigation and sent me an email with the reference,I was told it would take up to 7 working days for a response, on day 8 of the business days having had no contact I rang again, I was told I would get an email as to what to do next, the email asked me to send pics of the damage which I did. I received another email stating an offer of 10% refund I declined the offer and asked for replacements,Next another email asking when the cabinets could be collected I responded to say next day or asap. A few days went by with no contact from Halfords and so yet again I rang them to find out the case was closed and all the info went to the wrong department, the person I spoke to was very apologetic and has now told me I should get a call from someone by the end of the day. As you might guess I got no phone call so I have rang again today and the person I spoke to said someone will call me within 72hrs, todays date is 2nd September and so the wait continues. This matter of damaged goods should not take this long it is ridiculous. Looks like I may have to seek help from the Ombudsman or citizens advice, my consumer rights have been ignored by Halfords"

"The staff are very friendly and helpful. I have always had a good experience at the Tiverton Halfords store."

"Got what i went in for. Staff had the info I needed, but it was like squeezing rock from a stone to find a member of staff, to have the info I needed, and even paying at checkout. Item bundle was good though, set it up myself which was easy enough"

"Car battery in stock and fitted quickly but not cheap."

"Very helpful and understanding staff. I'm always happy to go to halfords and get advice, knowing nothing about cars they dont make you feel stupid. I've always had great service at Halfords, fully recommend."

"Great staff, large availability of products and quick and attentive service"

"If only I could give zero stars. Booked at home tyre replacement - 4 tyres. Had a time slot of 8am-8pm. Received an email with a "tracker". Then, when by 6pm, no one showed up and the tracker still showed that the van still hasn't left the depot, I called customer services to check. The representative, Lee, looked at my order and saw a note on the system saying that the technician called sick in the morning therefore the appointment was cancelled. They allegedly tried to call me to let me know - they didn't, I am by the phone all day! No text, no email, no nothing. Zero on communication. A day off work wasted - shame on you. Additionally, are you a one man firm? If someone calls sick, you cannot deliver your services? Ridiculous. So waiting at home for 10.5 hours in vain, 30 minutes on the phone to find out what is going on, missing work, and blood pressure now on a new record."

"I was having gear issues, and I booked my bike in for a check, and the fix was a gear cable replacement and I was informed that the Cassette and Chain was 85% wore, and to get replaced within the next 100/200 miles to ensure no slipping gears going forward, which I have booked in for a weeks time, and Halford also price matched both the cassette and chain, ensuring I got the best price :)"

"Very friendly staff, quick and efficient to sort my problem with my vehicle and the staff also gave me great offers and ways to pay which would save me lots of money which I was looking for as the problem with my car needed urgent attention."

"Great service and products"

"The store had the product that I had seen on line in stock. I could see it, assess it and buy it. Much easier to buy and collect rather than waiting for a parcel delivery"

"Great staff super friendly as always despite being extremely busy when I was in store."

"Alex was very helpful and replaced brake light bulb promptly"

"Excellent staff great store skeggness Lincolnshire"

"Helpful friendly staff good prices and stock"

"Mario was extremely kind, helpful and supportive throughout. He took the time to help us choose the right bike based on my son’s age and size, and made the whole process very easy and comfortable for us. I really appreciated his patience, knowledge and friendly approach. Excellent customer service from Mario — thank you so much for all your help! 😊"

"Professional and knowledgeable staff. 10 point check on time and thorough explanation"

"Very helpful friendly staff in Scunthorpe store . I would use again."