HomeGround Management Ltd

"The customer support system is clear and they answer quickly addressing your concern with efficacy."

"The communication with Kim J was excellent. I appreciate the care that was taken to check that my project was organised safely. My only criticism is that the process for the replacement of a defunct heating system was far too lengthy and could be more streamlined - for example the request for a hot works permit could have been made much earlier in the process. Luckily it is not winter. And luckily Kim worked hard to make sure that I received the letter licence just in time to meet the provisional booking with my heating engineer. If I had waited until the letter licence was issued before obtaining a booking with the heating engineer then it might have meant surviving without a heating system for several months which does not really seem reasonable to me."

"Alex was amazing a great help."

"Super quick response, as someone who has worked in Customer Service, this was impressive :)"

"Your customer service is responsive. Well done. Thank you."

"Great service from Ciaran"

"I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue there and then and was more than helpful..Quite refreshing to have someone from customer services be so polite and helpful...alot of other businesses could benefit from having someone like that.. Thankyou."

"Very Nice experience with Alex. Very appreciated for his help."

"Very helpful, Ciaran provided exactly what I was after, no issues. Very good, and thank you."

"Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multiple teams. Shoutout to Jack Adams who actually walked me through a whole bunch of documents to help me to just get things done and not rely on my questionable solicitors. I can’t stress enough that it was absolutely huge for us to see some progress during a slow and stressful moving process. Thanks for the help."

"Ciaran was able to respond to my queries fast and efficiently. Had a very good experience, and no issues whatsoever."

"Great customer support. Special thanks to Anna V."

"Quick response Thanks"

"Zainab was very polite and helpful. They dealt with my queries efficiently and promptly."

"Fantastic communication, really helpful and professional."

"Anna exceeded my expectations with her helpful and polite advice. She gave me all the information I needed about our property, including some that I didn't know was required for selling. Thanks Anna."

"The prompt action by following up my notifications."

"Incredible service and responsiveness from Jack Adams and the wider team, i have had to reach out to homeground a few times to get urgent information and documentation for my property sale and every time have received it immediately with great detail included. Thank you"

"Joe H was extremely efficient in resolving our retrospective leaseholder consent request."