Based on 40 verified reports, this firm maintains a 70% trust rating within the Saving Traders community.
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"Well what can i say ordered 2 size 38 waist chinos the boss ones fitted but the lacoste omg about same size as the one leg of the boss sorry why should customer pay to return items not fit for purpose"
"I can always find something I like on he Frasers site and it is a trusted retailer. I am always happy with the service I receive form Frasers"
"great offers and quick delivery, 4 stars because returns to the shop are not possible for items bought online in Ireland"
"Ordered three polo shirts. Fantastic value for money. Will definitely be purchasing again."
"Yet again the billing details are wrong! It shows invoicing address as my young grandson's name (taken from a previous order delivery address) - so does this review request - with part of his address and part of mine! That wouldn't even match my bank account records! Impossible to make contact with anyone (online, phone, emails) and live chat is a joke"
"It was great to find the shoes I'd seen in-store, but failed to make up my mind, available online. I hate the non-free returns and the non-free send-to-store policies."
"Is good service i like Thanks so much 🙏 💓 ☺️"
"Speedy delivery but expensive and returns cost £4.99"
"Usually tend to purchase clothing and accessories from Fraser but needed to buy a different type of gift for my mother. I was pleased to find what I wanted, great brand and price."
"Ordered on Sunday and received by Wednesday good service from start to finish very please"
"Extremely happy with both item and service thank you"
"Easy to order and delivered in two days. Thank you"
"Im still waiting for my last order because I didn't receive it and this was a month ago. The delivery people are leaving all parcels at the bottom of the block of flats instead of delivering them properly"
"Terrible customer service. Ordered an oversized item that you would think would be too large to go missing in transit. Package was lost after paying £20 for delivery so was replacement sent out and unable to expedite it even though courier company lost it. So now got to wait another 14 days before I will get this item unless it gets lost again."
"Poor delivery: left at the communal door, wrong items, and poor quality. Otherwise, some items are good picks. The delivery charge is higher."
"Great discounts on the sale items at FRASERS I had to send back some shirts that I had ordered they were the wrong size no problem downloaded the the return label and posted them back Email arrived to say they were in good condition and refunded the money, I re-ordered them in a bigger size and received them a few days later, what more could you ask five stars for FRASERS."
"Straight forward from ordering to delivery"
"Ordered items for a holiday. FRASERS should give serious thought to who they use for their deliveries, as this isn’t my first problem. I was promised delivery of my items by Evri on four separate days only to be told they actually didn’t know where the parcel was and to go back to FRASERS. I couldn’t get a replacement as some of the items are now out of stock, so will have to hope I can find replacements locally in very limited time. Nobody cares and it’s just here’s your money back and off you trot; not even a simply gesture of free delivery if you purchase from us again for your inconvenience."
