John Banks Group

"Rhys is a very good salesperson at no point did we feel rushed or pressured when dealing either face to face or by phone/ e mail. On collection he went through all the must know things on the car before we set off and rang two days later to check we were happy with the car as he said he would. Overall very happy with the service we received."

"This a slightly length review because the experience has been ultimately disappointing , but some good points along the way. I was seriously contemplating buying a Renault 4 Plein Sud. None in the country to drive at the time. The initial sales process was absolutely fine, took R4 and R5 cars out for lengthy road tests and all good. Put a deposit down £500. I then decided that ordering a circa £30k car without driving the actual model was too risky, so after 3 weeks cancelled my order. Now the small print states that after 14 days you loose the deposit. I was a week late. I had a similar scenario with Vadis group a couple of years ago for a different reason. Now I realise I should have read the contract but I was hoping I’d get say £250 back. The salesman was batting on my side, but the accounts team said no. This seems to show a lack of commercial good sense, as I will now go to another dealership when I do order my car. Also a warning to others, make sure you don’t miss the 14 day deposit rule as it’s clearly non-negotiable. I mentioned the previous scenario with Vadis, as they refunded my deposit in full despite not having to."

"I could not fault the staff in any way Liam was outstanding in his care to explain and contact me while away from the office. Thank you we will use this service again."

"Very friendly and knowledgeable, answering all my questions well."

"After some hiccups, Amanda and Jacob in sales and customer services at Renault Cambridge were brilliant and delivered my wife’s new car on time as promised. Even though it was past closing time there was no rushing the hand over, which took some patience whilst we tried to grasp all the features of the new Renault 5 Electric. The easy non-sales pushy friendly helpful staff will always win through. Highly recommended and the senior leadership should take note of Amanda and Jacub."

"I purchased my new i10 from John Banks Cambridge. I was happy with them so I chose John Banks Cambridge for my annual maintenance servicing as well. They are meticulous, polite, transparent and fair. Most importantly, they know their subject. Thank you very much, especially Jason."

"Great service from start to finish. Jason is always a pleasure to deal with each visit."

"From booking in, delivery of car to Honda Ipswich and collection found the service extremely good, kept me advised of progress thru out the time the vehicle in their custody. Well done to all the team at John Banks Honda."

"If I could I would give 0 stars. This review is about John Banks Honda Motorcycles Colchester. One of the worst experiences I’ve had while buying parts. I ordered an indicator for Honda Grom in person. The person that served me took my details, my bike details and told me they will contact me when it’s ready to pick up. I’ve heard nothing for 10 days so I called. Turns out the guys that took my details, never asked for my email and they don’t call customers. I went and collected my indicator. Thought that would be it. But it was just the beginning. Turns out the indicator wasn’t correct for my bike. It had a metal bolt that my old one didn’t have. Went back to Honda few days later and spoke to Peter. I was then made aware that because it’s electric part, Honda doesn’t accept returns of those. He kept telling me that the part was correct until it was opened (how was I suppose to know it’s correct part without opening when I also gave my bike’s license plate?!). He also pointed out that the policy about returns of electric parts can be found on invoice. I did not receive the invoice until I picked up the part. Peter did suggest he will email Honda to hopefully get the return accepted. He was supposed to copy me into that email. That didn’t happen. I had to call 5 days later to be told the return and refund will not be processed. He could give me store credit but it would be 25% less than what I paid. Absolutely ridiculous experience and has put me off buying any Honda motorbike in future if that’s how they deal with customers."

"Highly recommend john banks susuki bury st edmunds. Bought a new car David Boor was very friendly honest and professional. He made the whole process smooth and easy. Would always use john banks susuki bse great staff and customer service. 😃"

"Once again, car service time, and as always with the Ipswich branch of the John Banks dealers, the service has been second to none. You are greeted like a friend, treated with absolute courtesy and professionalism, with everything explained to eliminate confusion. Car was returned in better condition than it was delivered in, and we waited whilst the service was completed, with comfortable seating and in a place where we did not feel in the way. Would not have to go anywhere else to manage the wellbeing of a car."

"Wow wow just picked up our 2 Renaults 5s , mines the yellow one and my husband had a black one. We couldn’t be happier 😃Adam was our sales representative he was great , great communication helped with everything. Amanda was also great she kept us informed all the way. Thank you all so very much great team 👍🏻"

"David provided excellent customer service and provided peace of mind that we were doing the right thing in purchasing a car from John Banks. We wouldn’t hesitate to recommend John Banks to friends and family as a result."

"David at John Bank was great, helpful and informative. Showed me how to use the car including cruise control. I have been with John Banks for years and am extremely happy with the S- Cross."

"I have dealt with Darren through out my process of buying and trading in my previous car . Darren has been helpful in every part of the purchase from choosing a car until me picking up the vehicle today . I would recommend Darren and John bank’s to friends and family who are looking to buy a new car and any of my future needs"

"Good all round."

"Bike delivered to home address found had not been set up properly. Had to take my bike to a retired motorcycle mechanic who said the clutch had not been set right. Too tight if I had picked it up myself I would have brought it right back .very disappointed maybe because the bike was only £3999 I did not get the full attention it needed looking forward when I bring it back for its first oil change to meet these people .I've have motorcycles for over 45 years never had this before"

"Many thanks to Kymberly, Ed and Rhys at John Banks Honda for their help in finding us our new car. They were very knowledgable, helpful and nothing was too much trouble. With good communication throughout the process, all our questions were answered promptly and thoroughly. 100% recommended!"

"We were very happy with the service we received and all our questions were answered clearly by Kimberley."

"Marian was very helpful in guiding me through the options for electric and hybrid cars. He listened to my preferences, explained the differences clearly, and made good recommendations without any pressure. I appreciated his quick responses and the effort he put into helping me choose a car that suited my needs."