Link Financial Outsourcing

Brandon Begbie

Lorraine I believe her name was ( apologies I’m awful with names) was an absolute godsend today. She made me feel heard and understood through the full call and went above and beyond to explain everything. Can not thank her enough for today.

Unknownman

Absolutely garbage! Tried to sign up to there ‘Portal’ put my correct details in and got a email saying Unsuccessful.. probably in the aid so we have to call them..

Marzena Glowacka - Fujawa

Dia - she was very helpful, the hot spring was understanding.

Bolade Ladipo

Jack was super helpful and understanding! Thank you Jack

Jim

Typical Financial Industry Scum, adding a loan to my credit record that I never had. This has lowered my credit score and added 8k to my used credit They are like the sneaky scum that undermines life, robbing everyone and laughing as they go. Forget all the paid reviews, these people should go to prison for the stress and harm they cause. No response to emails, no comms, I only spotted it when I was looking at my credit report. Scum Roll on the copy and paste nonsense response. Reported it to Transunion as fruad, contatcing the FCA now and no, I am not calling to have an untrackable conversation about how sorry you are and how much you do not care

Jon Pawsey

Hannah was very professional and also displayed a great deal of empathy for our situation. She couldn't have been more helpful. She is a real asset to your company. From: Jon Pawsey, Winchester

Anonymous

The person I spoke with was very understanding of my needs and very informative with the help I made have needed.

Jf

Ongoing complaint for several years, given false hope throughout. I finally get them the paperwork and won’t acknowledge it accordingly, which I don’t agree with but not a lot I can do as calls weren’t recorded. Was offered a settlement offer lower 2 years ago and now the settlement offer won’t budge below despite the complaint outcome ‘willing to offer discount as a gesture of goodwill’. There is no gesture of goodwill, the offer is higher than that TWO years ago! Thank you for nothing. I cleared another account with you and unwilling to help at all.

neal

Wow this company is so unprofessional it’s unbelievable. Threat letters saying they are sending people to the house . My wife has responded to every letter by email so we keep them for out records. She’s tried to get on the portal but tells her it’s not her . We are not calling be because we have no proof of anything. We now have written a letter of complaint too the financial conduct authority. After speaking to Step Change again they advised us now to keep all the emails sent with none being responded to. We know that the emails are getting through because we get a notification .

Consumer

The customer advisor I spoke to, named jack was just brilliant! Really understanding and helpful he made the process incredibly clear and simple. I’ve been so worried about contacting someone regarding my circumstances and he was just brilliant. Thankyou! :)

Stephanie

I have called Link on two occasions and been treated with respect and kindness. They made setting up my plan very easy.

Paula Halkic

The person i dealt with kye was very understanding and very respectful of my feelings and my disability she explained things in a way that I could understand

kyara yarlott

Kye was brilliant. Service was excellent, got my problem sorted in minutes with no hassle or judgement.

WENDY FRAZER

Great, helpful , understanding & made me feel at ease. [Pleasant manner] [Mark Jones]

Ross Hutchinson

The person I was dealing with

Tracy Cox

Was very helpful

Dawn Stock

It’s scary having debts but the lady I spoke to was so understanding and helpful. Thank you for your understanding and advise, I won’t be fearful of calling again.

veronica bradford

jo was very helpful,being a oap, difficult to sort out everything,on line. i was able to do with her excellant instrutions.

Vicky Preece

I was on the phone to Jack, he made my experience very easy and comforting, especially for someone with quite severe anxiety. The whole call was quick and easy to understand, he took my jokes well (can’t not Joke) and gave me the best quality service I could ask for!