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On Oct /12/2025 my wife and Daughter and I was at Lowe's in Hinesville, Ga ! There was Mr.Scott,Davis, Shermel, Landon These guys had a since of urgency to help us find what we needed . They was awesome thank you . Also can't remember name a lady from isle #1 side came all the way to electrical lock box to help me she was so nice and helpful. 5stars great service and Store our home store .
If you file a claim, it will be 2 weeks before someone comes out to only diagnose the problem, even if you and they already know what the problem is. Then, you must wait another 2 weeks until the part arrives, always on order and never in stock. Only then will someone be scheduled to fix your appliance, 2 weeks later. It will be SIX WEEKS before you are up and running again. Nobody can go 6 weeks without a major appliance, so you will end up just buying a new one, realizing Lowe's defrauded you with the extended warranty. Everything I write here is hardwired into the system.
On August 17, 2025, my wife and I visited Lowe’s Store #1148, located at 8369 Power Inn Road, Elk Grove, CA 95624, to begin a full kitchen remodel. We met with Natasha Holt, one of your kitchen designers, to design and order new cabinets. During our consultation, we specifically stated multiple times that we wanted cabinets with hardwood doors and drawers, not MDF. Ms. Holt assured us that the Shenandoah Breckenridge cabinets we selected were made of hardwood. Relying on that information, we placed an order totaling over $15,000. When the cabinets arrived, we discovered that the doors and drawers were made of MDF, not hardwood as promised. This is false information that directly influenced our purchase decision. Providing incorrect product details to make a sale is unacceptable and misleading to customers. I have already received a quote from another company estimating $5,000 just to replace the MDF doors and drawers with true hardwood. Additionally, the Lowe’s contractor who came to measure our kitchen either measured incorrectly or the designer entered incorrect dimensions. As a result, the cabinet sizes were wrong, and our cooktop did not align with the vent. Many of the cabinet doors and drawers were also not seamless, unlike the store display. We had to place multiple new orders to correct these mistakes. We spoke with Store Manager Ning, who told us we would be compensated for the inconvenience and errors, but to date, nothing has happened. When the new order arrived on October 9, 2025, three of the cabinets were still incorrect. We had to return them to the store and place yet another order. Both Natasha (designer) and David (department manager) refused to take responsibility for the mistakes, and when we raised the issue again, David brushed us off, saying he would “try to get to us.” This dismissive attitude is deeply frustrating and unprofessional. As of today, October 9, 2025, we still do not have a functioning kitchen, and it has already been nearly two months. We have five children, and being without a kitchen for this long is creating a serious hardship for our family. Please investigate this matter immediately. I am requesting: A full review of this order and the misinformation provided by the designer. Appropriate compensation for the delays, incorrect orders, and misleading product information. A prompt resolution that ensures our kitchen is completed correctly. Our purchase order number is PO# 294288453.
Ordered an install for broken patio doors. Have had 3 appointments where they never showed up. If you have a ton of vacation time, you can try them! I'm now expected to take off work again and hope they show up
Expecting delivery?? The Lowe's online and delivery experience are in different solar systems. Again, Lowe's rips failure from the jaws of success! "Bought" a Deere zero-turn mower - free delivery and setup! Received an email confirming the delivery day (Thursday), then the day before, received a text with the "delivery window" of 11 AM - 2 PM. I took the day off work to be there for it. The morning of the delivery received an email "Your Order is Cancelled - Not in Stock.." Obviously no delivery on Thursday! THEN, received another email telling me the delivery has been rescheduled for MONDAY. Sunday night, receive the text of the delivery window...... At 05:30 AM I get an email and......"Your Order is Cancelled - Not in Stock.. They list items online that are fictional at best - you order something, and they cannot seem to coordinate actually GETTING IT! Had similar experiences with appliances. If it is NOT physically at the store, DON'T ORDER IT - YOU WILL PROBABLY NOT GET IT AND THEY WILL WASTE YOUR TIME. Just go to the "orange store." They seem to have their act together much more than Lowe's.
My wife and I used Lowe’s insulation services for a kitchen remodel for 30 year wedding anniversary. This was the worst experience of our married lives. Lowe does not even deserve the one star. From the time the measurements started until it was finally completed was over 10 months. The number of issues are too numerous to be listed here. It started with incorrect measurements which affected installation, plumbing and electrical. Late deliveries, poor quality of cabinets sent in, lost items, failure to schedule, poor installation services, you name it. The installation people Left messes everywhere. Kraftmade Cabinets sent multiple defective products in. I cannot begin to describe how many hours I have spent on the phone with Lowe’s. Trying to get this project completed. The Lowe’s install phone team support was nonexistent. I ended up calling all of the subcontractors myself to continue moving this project forward. If I had not done that, who knows where this project would be now. I spent over $30,000 with Lowe’s on this project. They came back with a compensation figure due to all of the issues a walk in $550. That should tell everybody what Lowe’s thinks of their customers. I have canceled my Lowe’s credit card and I will never step foot in another Lowe’s store. I would not trust the Lowe’s insulation team to install a toilet paper roll. The people at the store tried their best to help with the situation, that was the only positive support. I have absolutely nothing good or positive to say about Lowe’s. As I’ve said before, I would not trust them for any remodel project.
I bought $1245 in paint from Lowes to have my home painted..When the painter needed more I attempted to purchase paint online, where a $40.00 discount per 5 gallon can was being offered..However the online system kept rejecting my credit card due to it incorrectly associating the vacation home delivery address rather than my primary address..This necessitated my driving over 40 minutes to the nearest Lowes. When I attempted to check out I was informed that the discount was not available in store rather only online. Guess their trying to do a dumb imitation of Amazon online..But Amazon values its customers. Lowes does not.. Why you may ask..When I asked to see the store manager, a raving lunatic paint employee appeared, claimed to be the store manager and when I asked to see the real store manager become incensed and ripped the 5 gallon can of paint from my cart and slammed it to the floor..After this a heated argument ensued and a guy online threatened me, an 80 yr old US veteran, with physical harm. The fake mgr paint employe made no effort to verbally intercede to de-escalate the threat or summon store security but rather merely stood by with a sly smirk on her face. Eventually the actual store mgr appeared, the threat ended and I was granted the discount which I deserved..I have been a loyal Lowes customer for decades and was appreciate of their discount to veterans. But Home Depot also offers this discount. So I think that's where I will take my future business...
On 10/03/25 on a Thursday I ordered 110 bags of concrete, rebar, and other material for my jobsite from Lowes Pro Desk to be delivered the next morning on 10/ 04/25. I arrive early the next morning to except the delivery 8am but no truck was there. At 10 am I called Lowes and they said my delivery would be between 12 noon & 4pm. I made the adjustment mentally and decide to make the day of it waiting for the delivery. I sat around all DAYYYY, waiting for this delivery that never came. At 4:10 pm I called Lowes with great difficulty as no one would answer the phone. Finally I got through to Lowes and they told me my materials had never been loaded on the truck and they apologized that no none called to tell me that the delivery was cancelled. WHAT!!?? I sat around all the day from early morning and the entire afternoon that day waiting for a dead delivery. What a waste of my day and time. I could have been somewhere else that day being more productive than waiting on Lowes. At the very least the should have called. Terribly unprofessional and rude. When I got upset with Lowes on the phone about how they wasted my time...(no profanity) just upset, Lowes hung up on me. I promptly drove to Lowes and cancelled my order and purchased through Home Depot the materials I needed. It will be a LONG - TIME, before I lean on Lowes for my material needs.
I'm extremely disappointed with my recent Lowe's experience and will never shop here again. I ordered plants online, and they arrived completely dead. What should have been a simple return turned into an absolute nightmare. I contacted customer support to arrange a return pickup, but no one showed up. I called again, scheduled another pickup – again, no one came. When I called for the THIRD time, the agent said she would "escalate" it yet again. At this point, I'd had enough of going in circles and asked to speak with a manager. Instead of helping me, she transferred me to a generic 1-800 number. The complete lack of accountability and follow-through is unacceptable. Dead plants, three failed pickups, and zero resolution. This experience has proven why Home Depot is far superior. This was my first purchase from Lowe's, and it will absolutely be my last. Save yourself the frustration and shop elsewhere.
I paid my Lowe’s bill with a check at the Lowe’s store in Hermitage, PA. I received a receipt for it. A few days later I received an email stating that my account was delinquent. I called and I was told the check was not paid. I checked with my bank and was told that that check was never presented to my bank and Lowe’s must have made an error with that check. When contacting the Lowe’s store to resolve this issue, I was met with very poor customer service and my problem has yet to be resolved. Lowe’s either misplaced or lost my check and will not take responsibility for it. As a business owner, I would never have dealt with a customer like this. Lowe’s you can do a lot better. I will now shop elsewhere as good customer service is a priority for me. Without satisfied customers, what do you really have? Lowe’s does not appear to care about their customers.
I purchased a Sewage Pump Sept. 13, 2025 for $512. Properly installed, it worked for two days. Initially I was more concerned with getting and installing a decent replacement pump so it took about a week before I thought about what to do with the failed Lowes Pump. I realized that a used Sewage Pump maybe should not go back to the store for refund so I called and talked to someone at the "Pro Desk". He said bring it back to any Lowes for a refund. I was told by three different "customer service" people that it had to go back to the manufacturer even though the warranty stated clearly to contact the "dealer". I do not know who in this story was the dealer in not Lowes but Every single Lowes employee that got involved (including the Manager) said we are not a Dealer, "we just sell things". When the manager came and said they could not refund it because it was more than 48 hour from purchase and they could not accept a used pump at all, AND I could not return it unless I had a Lowes Account: I did get rather frustrated. Finally I decided to call the Manufacturer's number and see what they said. It took all of one minute to say the store should provide a refund and they gave me a return authorization code. I did get a little frustrated and did communicate (with words only) my frustration at this point because nobody at the store had bothered to say anything other than we will not give a refund for this pump that lasted all of two days. In fact they said if I would not leave the store they would call the police which I invited them to do. The manager eventually said if I would apologize to all his staff and the customers who had to wait because my taking too much time, he would give me my refund - now that I had the return authorization code. I asked why no one had just told me to get the code at the start. The manager literally said "why would we do that?".
Purchased wall mount garage door opener with new garage door. It has and intermittent failure wont open or close just freezes. Installer confirmed problem but LOWES the dealer won't replace the defective product that they sold me in spite of them advertising satisfaction guaranteed. They referred me to genie opener mfg support. They sent me email with trouble shooting techniques. They Don't work and besides my elderly wife can't perform theses steps every time it fails. Both Lowe's and genie refused to honor the warranty and replace it even though installers sent them a email correspondence confirming the openers problem. Update genie finally acknowledged the problem waiting to see if it gets resolved
I purchased a Pella patio door from Lowe’s on August 10 and paid in full. The delivery was scheduled for September 22. On the night of September 21, I received a confirmation that it would arrive the next day. I took the day off work to receive it—no one showed up. After multiple calls, I was told it was pushed to September 23. I took another day off. Again, no delivery, no update. On September 24, after more calls and no answers, someone finally told me Lowe’s hadn’t even received the item from Pella. I was promised a callback—never happened. I went to the store and spoke with the manager, who said the order had been canceled by Pella. I was shocked—Lowe’s had sent delivery confirmations without even having the product. I had already hired contractors based on the confirmed delivery date. They started work, removed the old patio door and part of the exterior wall. Now I have a plastic sheet covering the wall, and the contractors—who I’ve already paid—are only available this week and booked for the rest of the year. The manager promised to follow up and provide an update by the end of the day. Instead, I got a call from a customer service rep who said “I don’t know” at least ten times. I asked for daily updates and was told they couldn’t do that because they have too many customers. This experience has been incredibly frustrating and costly. Lowe’s failed to communicate, coordinate, and take responsibility. I expected better from a national retailer.
I ordered a dishwasher on September 9, 2025, and it was delivered on September 16. The delivery person was supposed to install it, but instead said he would come back tomorrow and left the dishwasher at my front door, blocking the entrance. Since then, the installation has been rescheduled three times in just two weeks. I’m extremely disappointed with the service. I would NOT recommend Lowe’s. I would recommend Home Depot or Costco, as they offer much better service.
I was under paid and over worked by Lowes in Frederick, Maryland. The store manager Scott does nothing for you at all and he picks who he wants to talk to when he wants to talk to. MST department does nothing all day , all they do is walk around the store and talk to people. There is a person by the name of Jessica you need to be aware of she is fake and all she does is walk around and pretends that she is busy. She IS NOT doing anything. Management is awful and lazy and the worst company I ever worked for. Do NOT shop at this store.
I bought something online that did not work out for me. It was never used, not unboxed. within a few days of its arrival, I requested a return. The website indicated that it was returnable. My printed receipt says it's returnable. When I requested a return, I was told that I would need to go to my local Lowe's to make the return. I don't live near a Lowes. When I asked for other options, there were none. Take Lowe's off your list for online purchases. They do not stand behind their merchandise or their policies. Menard's and The Home Depot are the industry leaders for outstanding customer service. Lowes IS NOT. Update; after more than 90 minutes of online chats and calls to customer service and a supervisor in customer service, they finally agreed to email me a return label. They did the right thing but it shouldn’t have been this hard.
I gave up on Lowe's, Hope Mills, NC. I wanted a 10' stick of drain PVC that they had NO way to cut. So I left after spending an hour there shopping. So today I tried the Lowe's on Skibo Rd. They had NO 4 inch drain PVC or fittings. Only higher end 4 inch PVC. So my hundred dollar purchase went to $170. HARD Pass!
Bot a wax ring to re-install a commode. On of the bolts provided in the kit broke before it was totally tightened. Tried to get an exchange, couldn't even get a refund. Boy am I pissed. I don't think the CS or manager even understood what happened. Totally unreasonable. I am going to go to the co's hq. I can't shop at a store that won't back thier products.
I paid my bill in full last month. Without making any purchases, this month my bill was $1.06 for interest?? I have been a customer for 35 years and have purchased thousands of dollars of merchandise. Customer service acted like I should know this is standard practice and they were very impersonal. This sounds like it should be illegal. I have closed my account cut up Credit Cards and will shop Mynards, Home Depot, Ace, etc.
i ordered a refrigerator and was told i would recieve it on wednesday. they called me day of and said they damaged it. could they deliver a different one next week. of course i said yes no problem. but the following week on wednesday when they said they would deliver they rescheduled WITHOUT contacting me. then the following monday (the day i was rescheduled to) they changed it again WITHOUT contacting me. When i brought this to customer services attention. they did NOTHING to try and fix the problem. they really need to work on their customer service, communication, policies for delayed things. this is a refrigerator not a fancy gadget this is a need.
