Makers Superstore

"I ordered the Brother Scan and Cut SDX 2200D on 21.10.22 at a cost of £599.99. I received an e mail to say that my order had gone through but no formal receipt of the order was received. After 9 days I had still not heard anything so I e mailed them to ask when it would be delivered. I didn’t receive a response. I waited 3 more days and e mailed them again and messaged them. I received an automated response to expect a response 24-48 hours. After 3 days and no response I again e mailed and messaged them to ask when my scan and cut would be delivered. At this stage I started becoming concerned that this was a scam. I finally received a response to say my order had been cancelled and I had been refunded. No explanation why. I was furious. I have e mailed a response and the e mail bounced saying no such address existed! I messaged them and asked them to contact me as soon as possible but I don’t expect a response. I will ring my credit card provider today to make sure I have been refunded. This companies customer service is appalling but funnily enough if you look on their site the reviews are all glowing with an overall score of 4.8. I posted a very poor 1 star review this morning and just checked that it was there but it’s not. So it appears the company delete any negative reviews. Buyer beware."

"Buyers beware!.I ordered a Scan n cut machine and other consumables totalling £649 ,the items were stated as being in stock ,one of five machines.I paid in full and received confirmation immediately.After several days there was no hint of despatch ,so I messaged the company to enquire.I received an automated response ,stating that emails would aim to be answered within 48 hours.After 4 more emails asking for more news on my order,I began to panic.The company just would not respond.My husband then posed as a fresh customer ,enquiring about purchasing a machine ,and low and behold his response was immediate.This just proved to me ,that the company had no interest in their customers whatsoever.Quick to take your money but provide no customer service.I then requested a refund ,after involving Brother and informing them of my situation.I have now received a full refund ,with no apology of any kind.I am so sad because I genuinely believed that this company was dedicated in providing ,excellent products to their customers.I could have accepted a delay if there was an explanation or some sort or reassurance.It’s a shame that the particular model I wanted is exclusive to Makers Superstore.I could never trust this company now and I’m afraid it shines a poor light on anyone allowing them to trade on the good name of Brother ,who were very helpful.Let’s hope Brother pulls their contract from them."

"After placing an order for a SDX2200D on 28th August I still have not received my machine. Their communication is non existent despite trying messenger and email. Eventually I called for help from a third party associated with the company and surprisingly received an email very shortly afterwards. This stated that my machine would be despatched by the end of the week. And you guessed it, there has been no communication re any delay via email, messenger or text and no machine has arrived. This company is purely based online with no contact phone number. I did my research and the company on the whole had glowing reviews however in this instance it is far from glowing. Buyers beware"

"I was guided to Makers Superstore by the Unofficial Scan N Cut UK blog, after months of trying and failing to purchase new blades and mats for my CM900 from Create and Craft. Makers Superstore had it all, and at great prices. I bought what I needed, then was attracted by their info on the new Disney SDX2200 machine and decided to buy it and to sell my old machine. Makers Superstore, cancelled my CM order and emailed me in minutes, and were really friendly about it. My new machine's order was picked up the day after the Easter long weekend, and I received it the next day, along with another friendly email and an invitation to a free 'Getting Started' class. A second order arrived next day, as well. All in all, I must say that I'm really impressed, and Makers Superstore shall have my custom from now on."

"I ordered the wrong Scan n Cut Mats. It was very stoopid of me not paying more attention (I thought they were cheap!) Sent them back Friday and on Monday full fee refunded by 10:30am. Big Up Royal Mail (I actually sent these 2nd class) and even Bigger Up Makers Superstore for dealing with it so fast! Bravo!!"

"Ordered 3 CM blades but was admitted to hospital before parcel arrived. Went to get a new blade today to see I have been sent 2 CM Standard blades and 1 DX blade. Tried to get on my account but can’t, requested password reminder but, 2 hours later, not received a response? Sent a PMS but no reply. Went on FB but no response. What more can I do?"

"I get all my Scan n Cut goods here. I got the Disney SDX for less than the normal one on Create and Craft in June 2020 and I've bought design cards, and accessories that have arrived promptly and cheaper than on C&C. Like many companies, they are experiencing stock delays, but, as they can't control that, like lots of other companies I just keep checking to see if they have what I need in stock, if not, I just wait until they do as the three pack of mats for the SnC is a bargain."

"Horrendous company to deal with ,all done through social media . No telephone numbers or buisness address that I can find Placed an order and payed with open pay ,cancelled before it was sent . Now fighting for a refund in the payment that was made . Oder was cancelled so they should be able to refund immediately, 5 days later and umpteen messages still no refund issued . Stay clear of this company"

"My wife ordered a Scan n Cut on 20th May, and we were still waiting on delivery up until 5 minutes ago, when she cancelled the order. She has just received an email advising the money will be back into our account in a few days. Should it not appear, we will claim against them through our bank. The biggest issue with this company is they are not trustworthy. When we placed the order, their website stated the machine was in stock. After chasing them through FB, they admitted they didn't have any and blamed the manufacturer for delayed delivery. Since the 20th May, their website states the machine is still in stock, despite us having an email telling us they do not have any. Had I not chased them on my wife's behalf, they would have not contacted us in any form. Any company that continues to show awful customer support, and take payments when they do not have the stock, should be called out, hence this review."

"Ordered a vinyl blade kit, recived it the day after from DPD. Would highley recommend this company"

"I was looking for Premium packs for my new Brother ScanNCut SDX machine. After a poor experience with their TV based main competitor I did some Google Searching and came across Makers Superstore. They had what I needed in stock at a reasonable price. I raised an online order and I've not been disappointed. Good communication and fast delivery (DPD). I'll be using them in future."