Mondadori Retail S.p.A.

"Negozio ben assortito. Commessa gentile e disponibile per cercare di accontentare le mie richieste."

"Extremely disappointing experience with Mondadori. I received gift cards and added them to my Mondadori account, believing this would allow me to safely keep the credit and use it whenever I wanted. Big mistake. Once the gift cards were added to my account, Mondadori’s system hid the full gift card numbers, showing only ***** and the last four digits. I no longer had the physical cards, because I had already registered them on my account. When I later tried to use the €33.42 credit, I was asked to provide the full gift card numbers — numbers that Mondadori’s own system no longer allows me to see. So basically: you add the gift card to your account → Mondadori hides the number → you need the number to use the gift card → but you can no longer access it. A ridiculous and completely avoidable loop. I have contacted customer service multiple times, explained the situation repeatedly, and provided screenshots proving that the gift cards are registered on my account and belong to me. Instead of actually solving the problem, they keep asking me for the complete numbers — even though I have explained several times that I don't have them anymore because I added the cards to their system. This is not customer service. It is a complete failure of responsibility. The €33.42 is already paid money. Mondadori has received the payment, the gift cards are visible on my account, and yet I am unable to use my own credit because of the way their system works. Gift cards are supposed to make things easier. With Mondadori, apparently they can become a trap. I strongly recommend NOT purchasing Mondadori gift cards unless you intend to keep the physical card and complete code forever. After this experience, I certainly will not be purchasing them again."

"Disponibilità immediata e consegna rapida."

"Commesso disponibile onesto e gentile !!"

"The store is great and the staff is amazing!"

"It was the worst shopping experience in my life. The website interface is completely confusing and unintuitive. Filling out the form was a real challenge — it was unclear what to enter and where. Then it turned out that the information provided on the site was misleading. It said that I would receive a PDF file as a gift card, but instead I got just a plain text email, which looked unprofessional and disappointing. On top of that, it was impossible to add a proper message or description to the gift card — only a few words were allowed, and there was no hint or warning about this limitation. No error message appeared either, so I wasted time trying to fix something that was not even explained. Overall, the whole process felt poorly designed, deceptive, and extremely frustrating. I would never recommend this store to anyone."

"Io ordinato libri mi mandando cd 👎"

"I didn't receive any updates about the whereabouts of my package, and wouldn't know it had arrived at the store if I hadn't went there to ask about it."

"My ship as not come so I don’t know what to say"

"Very poor because I have made instant payment since I ordered it's But till this moment not arrived. You people took money without service hmm"

"Everything is wrong with them. I ordered a kpop album and it was supposed to be delivered today. NOBODY ringed and now I'M the one who's supposed to go get it from their point, you've got to be kidding me💀"

"Didn't deliver ordered CD set and now won't refund I ordered a 7-CD set from them and paid immediately via credit card. Now I get a message that delivery of the order has been postponed indefinitely. But they won't refund the money I paid. They say I have to wait for arrival of the CDs, but there is no date for when that will be. It could be next year, or over 5 years, or never. Order number 14320733 Disgusting lack of service"