Based on 40 verified reports, this firm maintains a 92% trust rating within the Saving Traders community.
New Payment Innovation is a Guaranteed Irish merchant services provider, leading the industry in online and in-person payments, virtual payment solutions, and powerful electronic EPOS systems.
"Just renewed my contract with Anshvir Singh and I found the whole experience satisfying and hassle free. I would highly recommend dealing with him Paul Doyle The Thatch Ferns"
"Anshvir from NPI was very helpful and friendly and help us make best decision for payment solutions and technical options. Thanks"
"I just Spoke with Ansh from NPI .He was extremely helpful and knowledgeable! Top class service!!!! Chris"
"Tony was most helpful, from the beginning explained everything very clearly, was just a phone call for any of my questions. Thank you"
"The most disgraceful and indecent company as I have never even seen since in business from 20 years. My account has been cancelled since 31/06/2026, and still keep stealing my money from July to September 2026. There was a communication with credit control team on 14/08/26 said it would refund back but after 3 weeks, the refund still not done yet. What was more, it kept stealing money on 04Sept 26without any invoice."
"Anshvir Was very helpful and immediately got issue resolved"
"They messed up my contract cancellation and kept billing me. I have now spoken with the accountant Stephen twice, and their supposed 'customer service department' and i am getting nowhere getting my money back. They refuse to put me through to a more senior person."
"1 star is generous. Absolute disgrace of a company. Cancelled my account 3 months ago and have been billed for each month since. The machine software is like using a machine from the 2000's with touchscreen. Biggest mistake I've made in this business was using this sham of a company. €60 gone for a machine I already posted back. PAY THE HIGHER RATE WITH SOMEONE ELSE"
"I spoke with filip and found him to be very helpful and courteous."
"Filip was very helpful and went through everything in detail with me. Very happy with the service"
"The Worst company to deal with, you don’t get paid for some transactions . Be AWARE of their 36 month contract. When things go wrong there is absolutely NO comeback."
"They have more patience and solve problems quick."
"Jyothin was excellent - very efficient - knew his stuff - was very quick at solving the problems and was easy to understand."
"Tushar Singh was very helpful, followed up with myself and my colleague a d always kept me updated on where the process was at. It made everything seamless."
"Great customer service! Tushar Singh was extremely helpful, kind, and answered all my questions clearly. I truly appreciate the excellent support!"
"I dealt with Tushar Singh and he explained everything in detail . He replies to messages instantly . I had a great experience dealing with him when I got a new card machine from NPI ."
"I had an excellent experience with NPI.ie! Tushar Singh was extremely professional and guided me through every step of the process. Approval was incredibly quick, and he made everything simple and stress-free. Highly recommend working with Tushar and NPI.ie for anyone looking for fast and reliable service!"
"We are very satisfied with the service we received from NPI on behalf of CrepeBerry’s. Their team has been professional, supportive, and very easy to work with. We would also like to give special thanks to Jonathan for his exceptional assistance — he has been incredibly helpful, responsive, and clear throughout the entire process. We are also very pleased with the gift card services, which have been a great benefit to our business. Overall, it has been a smooth and positive experience. Highly recommended! CrepeBerry’s Donabate"
"Hi i have dealt with tushar singh he is brilliant..helped me alot"
"Great service. Highly recommended."
