Based on 43 verified reports, this firm maintains a 26% trust rating within the Saving Traders community.
Providing wealth management services to the retail public as well as the customers of hundreds of financial institutions including credit unions, banks, trust companies and financial planning companies across Canada.
"I have submitted a request to open an invetsment account with Qtrade few days ago . New comer to Calgary , no job but with some savings and with a Big hope that i would be able to buy a condo in 5 years via FHSA program .Needles to say i have filled ALL the docs they needed and all the requested pages online . I have filled "zero" on my current employment income , "zero" on my familly side ( im a family of ONE...huh? ) , so having that said clicked "submit" . Day after , email comes , "pls double check the emplyment section... and confirm the income is zero . replied to email with the exact same numbers , few days pass , the EXACT same request is coming , is your income really zero ? Yes it is ,, do you really think i have a sadistic pleasure to add the magic number zero on my employment income ? Id rather associate this number with you, and actually , this is the thing that im actually gonna do ,by not opening an account with 0trade . I think by replacing the Q with zero on your title ,i am actually doing the world a favor , informing them about your actual level of service . Thank you guys for loving drama so much and for creating unnecesary burdens to regular Janes and Joes out there . Thanks for the show !"
"Please read before using this company. Qtrade is riddled with fee's there's a quarterly administrative fee $38, that If you don't pay they sell your stocks to cover it, without consulting with you first. Then you have the buy and sell fee of $6 per buy and $6 per sell. And then when you've had enough and transfer to a good platform for retail investors (Wealthsimple) there's a $150 fee. Please do yourself a favor and STAY AWAY from Qtrade you will be paying more fee's than making any money. Don't recommend at all."
"I am really disappointed in qtrade Exchange you disabled my account without my notice, this shows unprofessional act from the support of qtrade. Now you came back with the new platform qtrade.us.com I hope you will not act unprofessional again Another issue facing in the new platform is the act of making deposit before I can get my money back or access my account. I made the deposit but still not satisfied with the act of requesting for deposit inorder to activate my account Please find the right process to activate our account instead of making deposit"
"This is a con site that needs to be avoided. I got everything back because of the help I had from TOPCIPHER ~~ TRAILS. Be warned"
"A few people have asked about the picture on my profile. The truth is, I normally leave my profile blank. The only reason that image is there today is because it represents a turning point in my experience. At a time when I was dealing with uncertainty, unanswered questions, and growing frustration, it became a symbol of the moment things finally started moving in a better direction. As for the company itself, my experience was unfortunately the opposite. What began with confidence gradually became a cycle of delays, inconsistent information, and difficulty obtaining clear answers when they were needed most. That picture serves as a reminder that sometimes the most important part of a difficult experience is not where you started, but the direction you eventually found. My advice is simple: keep records, ask questions, and verify everything independently."
"I connected my bank to Qtrade so that I could withdraw money from my non-registered cash account. When I went to transfer the money I found that I could send funds TO Qtrade but not withdraw FROM qtrade. I messaged Qtrade and was messaged back the next day sayng that my bank would appear in the correct drop down menu in 1 or 2 business days. Unacceptable!"
"This place was told to close an investment account then kept charging management fees. I called to get funds transferred out to my bank account and was told it was done. Months later I get an email asking for my SIN # birthdate etc to transfer out funds. They have nearly $5000 still and have been charging me management fees while money sits idele in an account doing nothing."
"Scam, my money is stuck they dont let me withdraw"
"omg i am literally so mad right now i could scream Qtrade are a bunch of dirty scammers and they literally stole my whole life savings. i tried to withdraw my money for weeks and they just keep denying it like i am some kind of criminal when they are the ones robbing me blind. (－‸ლ) Remember that dit about the a dream about flying incident? i felt like i was finally winning and then i wake up to this nightmare where Qtrade just takes everything and blocks my account. they are fraud and disgusting thieves who dont care about anyone. i am literally so desperate right now i dont even know how to pay my rent because of these bastards. if u have money in Qtrade get it out now but they probably wont let u because they are a scam. the only way i am getting anything back is because i found WaysOut LLC and they are literally a life saver. literally just use WaysOut LLC if u want your money back because Qtrade will just lie to your face until u have nothing left. i am convincing myself this will work because i have no other choice. Qtrade is fraud. pure fraud. give me my money back u thieves."
"If you love paying fees you'll love Qtrade. Other brokers in Canada offer better services for little or no fees."
"Got my FHSA contribution wrong leading to me being over contributed and penalized. I called and they did nothing about it."
"When you are actively managing a portfolio, time is money. I've have become increasingly frustrated with Qtrade. Terrible execution speed on trades - I've had to wait for as long as 3 minutes for my trades to be "reviewed" before they open in the market. Missed many entries. Lately, they've instituted a "security feature" where you are automatically logged out if inactive for 15 minutes. Hitting a refresh button does not count as "activity"; you have to actually navigate through the website in some way. And today, the only option that's been available on the Equity Order Entry page is "Sell"!! This is amateur hour!! Looking for an alternative..."
"There's zero indication that any money is actually being traded and the ROI claims are just crazy. Feels like every scammer under the sun has piled onto one. I wouldn't touch it with a ten foot pole.I am happy with my profits on #Echomines#. The returns are as they promised and access to it never turns to a fight."
"My experience with Qtrade Financial group started off smoothly, which is why what happened later caught me completely off guard. I had been using the platform for a while and decided to increase my investment after seeing steady returns. However, when I attempted to withdraw a larger amount, I began facing repeated delays and vague explanations. It quickly turned into a stressful situation, and I wasn't getting any clear answers or help. After weeks of going back and forth with no resolution, I started looking for help and came across ..#Coinrefunds#... At that point, I was honestly skeptical, but I decided to give it a try. Their team handled my case with high level of professionalism. They carefully reviewed my transaction history, identified key issues, and explained what had to be done."
"There is a yearly T3 slip that Qtrade issues. They wait until the ** very last day ** that they can legally have to send customers the slip. This despite the fact that they are summarizing info that they have had for 3 months!! Last year we missed submitting the slip (because it wasn't available), and we are still dealing with CRA over this. This year? It's two days before our accountant wants our documents, and still no QTrade T3. Could I complain to them? Maybe, although they make it very difficult to reach anyone!"
"Finally got my account transferred out, Qtrade slow walks them once the find out a transfer has been initiated. They also lock down your accounts so that any cash sitting in it cannot be invested. The only thing they are quick at doing is passing the buck when they screw up and charging fees."
"Qtrade has put a 15 min time limit before shutting down, thats crazy you cannot even go make a coffee or go to the toilet to re-enter , forget about customer service ,there is none to speak of."
"New Frustrations. In the last 6 months the infomation on the platform has become frustrating by it's abscence. No or only one competitior for any CDN account. eg. RY has LB as it's only competitor. CNQ has none. The Interactive section is useable for one stock at a time beyond the current day option. The message "Logarythmic scales can't be used with benchmarks" OK...that's a few weeks ago and what the *** does it mean. Simply buying a stock has become an extented effort at guessing to get the job done. No longer able to transfer US$ to the account from Vancity and no advice on how to do it. I've alerted them of my concerns and no response other than thanks for my concerns and we'll pass them on. I'm checking out Questrade and if I get comfortable with a new system it will be goodbye."
"Terrible order execution, delayed market data. If you actively manage a portfolio in any way, stay away."
"Platform is fairly robust, especially when compared with others that gamify their dashboard. My review would have been 1-star otherwise. I've been with the platform for about 6 years now. Their customer service ranges from barely adequate to unresponsive. The platform does not allow certain trades, requiring a $250 fee and a phone call. In 2026. Emails go without response for weeks at a time. Calls are regularly on hold for 45+ minutes. When they do respond, it's short, terse and without any semblance of consistency - i.e. reps do not check your account notes. All around bad. If I could transfer my entire portfolio without incurring capital gains, I'd be long gone."
