Based on 25 verified reports, this firm maintains a 24% trust rating within the Saving Traders community.
To be confident in your financial future, you need to trust the strength and commitment of your financial organization. For more than 140 years, the Securian Financial family of companies has been developing innovative insurance and retirement solutions to meet the evolving needs of individuals, families and businesses. Offered through partnerships with employers, financial professionals and affinity groups, our products help bring peace of mind to more than 22 million customers throughout the United States and Canada. We are trusted by our partners and customers to fulfill our purpose of helping to build their secure tomorrows.See more
"You're customer service rep Troy was condescending, rude and very unhelpful. We talked to 4 different people at the bank they told me to get ahold of securian, we did ,Troy said call your bank back. We would NEVER recommend this service . It's so hard to have them pay a measly $45 for 3 months ,wow. Definitely not worth the money we put in just to have them NOT want to make the payment. Terrible."
"I would never recommend this company because they took over Minnesota life. We recently had to fight to get our payout debt my parents were paying on for 40 years. The sales person who sold it to them was the most unethical person ever making himself the executor unless we had a bank with over a $200 billion in your account we found one other than that we would’ve never got our money."
"These people sent me a letter saying that I owe them money even though this is a company provided policy. I tried to call them on Saturday when I received the letter but they claim to be closed. HORRIBLE COMPNAY"
"We all need to understand the only reason this scam company has a 1.7 is that 0 stars does not exist, but I will try. So my parent paid 17 years on of mortgage insurance in. Why? Because they knew the family could not afford to pay it. And that it would be needed to give us all they had to give. So I called Minnesota Life aka Securian financial. Who then directed me to IAS. For over a month they pretended to not have the paperwork I sent. When I call multiple times to complain it magically appeared. Only be told its in review and will take 6 weeks. This is not mortgage insurance. My parents bought this so we wouldnt lose their house. Yet with every hour we creep closer and the scam operator of this business fill their pockets. They and everyone thats works for this company should be shamed."
"SCAM!!! Been paying for 2 1/2 years on a personal loan just in case of medical emergencies or in case of lost job. Lost my job in OCTOBER (it’s now February) and they still haven’t paid. Applied TWICE, tried to call daily (never got through to a live person and it would hang up on me), emailed a bunch of times and nothing. Went to my bank and they said there’s nothing they can do to help since it’s a “third party company”. We are now in collections! Called the bank again and they escalated it, emailed whomever their contact is and JUST got a phone call and email. After months! They’re “reviewing the application” so we will see if they’ll pay the back pay >:("
"I wish I could give Zero! It's a scam company. They won't pay your claims for nonsense reasons like medication is covered by provincial insurance, while it is not! Be aware of this company at any cost!"
"I’ve been paying them for over 2 years on my car, I ended up unemployed and when I called them I was put under disability. No one ever called me, I had to keep calling for updates and when they told me that I had to go through my bank to start an unemployment claim. They told me multiple times they would call. They have not called me one time in the 3 months I had to deal with them they did not cover my vehicle payments during unemployment. Absolute waste of money and time. This company is the absolute worst and completely unreliable. Every person I talked to was rude and had an attitude with me. I gave up trying to get my car covered through them because they did absolutely nothing to help. Constantly ask for documents I never had or got."
"I wish I could give zero. We insured our mortgage with them and now that it has been 2 months afte my lay off, they haven't made the decision yet and ask for more documents and each time they give me a new date --> uplaod takes 1 to 2 business days to be accessible in the system,,, it takes our agent up to 5 days to confirm it,,, it takes time for the issuance,,, ... . I need to follow up once in a while to see how it goes. We chose Bank of Montreal, which had a higher rate at that time because of this mortgage insurance option. We are not sure if we want to continue the service."
"ZERO STARS. Have been trying to surrender a policy for over 5 weeks. Have submitted multiple request forms and called customer service 7+ times. RUN AWAY. Not only is ULI a scam, this WHOLE COMPANY is a scammy scam scam scam. RUN."
"Most disappointing and frustrating Insurance company i have ever dealt with. Had direct deposit set up to pay the policy. The payments were comming out of my bank account but we were getting late fees and notices we wernt paying. The money is gone. Customer service hung up on me when I called to try and get help correcting the payment issue. We had to surrender the policy."
"12 years paying into the insurance Never claimed About 2.5 months ago submitted a claim Still no decision Therefore perhaps losing access to well earned and deserved BMO products. Thus far this insurance underwhelms greatly.....and I shall look for another one. SECURIAN - you disappoint enormously."
"My father left me a policy and this company wants me, a disabled person to play some sort of weird game of Simon Sez. I have sent the same claim form in three times and they just wont give MY money back. I cannot recommend this company. You should not have to fight for your OWN money. They just pick someone to harass and go full ham. This has been going on for MONTHS. They just want to keep my money. They dont seem like someone you should trust. Hopefully others have had more positive interactions with this company. I have not."
"They use to be a great company for our 401k, then they sold us out to “The Standard”. What a shitshow this company is. Retirement money was paid twice per month and it was great till The Standard. Once a month payment and maybe youd receive your monthly payment or maybe they put it in a different bank. I dont know how they got my other bank account info but they did. I hadnt used that account in years. No way were they going to send me my money until they located the wrong account they put the money in. Thank goodness our local Securian guy was instrumental in locating the money and helped get me my money. He apologized numerous times for the issues caused by The Standard. After this happened to me I found out it was happening to more retirees. Securian was customer oriented but now only to line their pockets. The only thing good about this company was our local representative."
"My wife has Securian life insurance. All of the payments are made automatically via ETF. The account is set to paperless. Nevertheless, Securian fraudulently charges a $2.00 paper statement fee every time. We emailed them and they refused to resolve the issue. I'm sure this cannot be legal."
"Yesterday in the mail I got a notice that my Life Ins update was available on line. Today I went to the website and it says sorry you cannot access that information at this time. I have had this policy for over 25 years and they provide me no service and continue to increase admin costs to the point that my policy may be totally eroded by the time I die. Stay away from this company."
"This company is horrible. So disappointing that my employer chose them to continue our life ins. They have no customer service, can't get thier processing correct and takes fighting with them to get anything done. Find any other company if you can."
"I applied for supplemental life insurance through my company and the underwriters had the audacity to deny it JUST because I have Type 1 diabetes. The manager was of absolutely no help and really could care less. I am going to file a civil complaint in court for discrimination. This company is a rip off and discriminatory against people with disabilities!!!! They are a SCAM!!!"
"This company is the worst. Please don't waste your time or money. They don't process the claim in a timely manner, and they will do everything not to pay. I don't think anyone there knows what they're doing or what type of service that they provide. A 1-star rating is too much for them."
"It is a scam they take the money and then they will do what they can do best , find a reason not to pay for what they signed up for. Do not waste your time and money they are a scam."
"My husband and I have this company attached to all our loans, we have used them for YEARS. Now, when my husband is in an accident and off work for at least 4 months per the Dr.'s orders, this "insurance" company refuses to pay. What a waste of our money paying these crackpots for nothing."
