From a small company in the heart of Northern England to one of the largest manufacturers in Europe, Stoves has been at the forefront of engineering and innovation for 100 years. Traditionally, Stoves has specialised in producing a high-quality collection of cooking appliances that are as versatile for beginners as they are for professional chefs. Yet over the years, the company has diversified into all corners of the kitchen and utility room, with the famous Stoves badge now sitting proudly on a great range of refrigeration, dishwashers and wine coolers.See more
Spoke with Andrew Salisbury. Very helpful and polite. Answered all my questions and concerns very clearly.
Jason who i spoke to i found very helpful and am now waiting for the engineer to arrive and fix our oven and hob
Spoke to Norman McArthur over our cooker breakdown. He was great, very helpful.
The customer advisor did his best to help via our telephone conversation to fix the problem. After trying this course of action, he advised that an engineer visit would be the best course of action. All completed professionally thus far. Thank you.
Received great customer service from Andy Salisbury re booking a repair today. Professional and informative
Andrew L was very helpful, thank you
Very helpful staff member (Andrew L.) who sorted out my appointment for repairs DK a stove
Whilst there telephone operators are actually helpful i just think that Stoves should do the decent thing and replace a cooker that was barely a month old INSTEAD of repairing it. I mean who wants to spend over £1100 to have their new cooker repaired? It was faulty from the get go the day it was actually installed. The technicians had problems getting the burners to stay lit. Which means all thats going to happen for the foreseeable future is continuous repairs. I had a trusty Zanussi dual fuel cooker for over 18years the only problem I had with it was the catch on the oven door had broken. If I knew what I knew now I should have just got it fixed instead of purchasing a new one
The oven's great until something goes wrong. Stoves "Fixed-Price Repair" is a complete scam. At time of writing the T&C's for this service is unavailable at the given link. Stoves site Pacifica%20Labour%20and%20Parts%20Terms%20and%20Conditions.pdf Booked the repair, gave all the details, serial, photos, error code the whole nine yards. Engineer turns up does exactly the same thing as me. Says we need a part should hear by the end of the day when we can come back, you need a new power board as there's no power on the induction hob. Fast forward three weeks, am being told there's no longer hotplate parts and I've been escalated to a customer care team. I've searched myself for the parts and both as showing as orderable from the stoves spare parts site. Avoid Pacifica at all costs, I've done some research and this is a common practice scam.
Andrew dealt with my enquiry in a polite and professional manner, I was pleased with the service
Let’s put it in perspective I experienced excellent service from Jason who answered my call and he very quickly confirmed my warranty is still valid and then arranged for an engineer date to visit. I have had the engineers text confirming the appointment and hope that any work/parts are carried out/delivered with the same efficiency! Thanks Jason!
I needed to cancel my Britannia repair and spoke to Jason. He was professional and friendly and efficient! He was able to identify my repair booking quickly and requested a refund and then called me back to confirm all actions had been taken. An all round great experience - I would definitely use this company again :)
Spoke with Jason from customer service. Made booking a repair easy. Appointment booked in within couple of minutes.
My call to the repairs line was answered quickly and handled in a progressional and friendly way by Norman. Repair booked for a few days time under warranty - everything crossed that it gets fixed as quickly as it was booked.
The operator (Susan) was patient and clear.
Exceptional customer service. I spoke to Andy Salisbury in the customer service team. He was very patient, friendly and clear discussing my issue and I felt in good hands. The product I have is a joy to use, and I can rest assured any issue will be handled competently with respect for the customer. Highly recommend.
After a particularly frustrating morning in liasing directly with AEG , my intervention with Jason in Customer Services at Pacifica was a great relief . His explanations were easy to follow and very pleasant .
Norman was friendly, helpful and found us a great deal for the repair of our Stoves range cooker. We are very grateful and would recommend Stoves for their great products and aftercare
Andrew L was really helpful when I called today and went through my options with me. He explained everything clearly and had great customer service!
