Together Mutual Insurance

"Appalling. Used them for 2 consecutive years with zero claims and minimal price increase 1st year. The 3rd year, the cost of the policy jumped by £150. When I called for an explanation they were vague and completely unhelpful, saying 'oh yes...that happens, I understand why you're unhappy' but could only manage to take £40 off the cost. Their get-out excuse seems to be, well we do recommend you shop around before renewing! Extremely lazy and appalling customer service, cancelled the policy on the spot. I fail to understand why they would not want to keep look after and keep their existing trouble-free customers. Such a waste of my time and energy because it's such a performance each time to take out a new policy."

"The policy nearly doubled in cost, like a fool i didn't check the renewal price, believe it or not i have better things to do with my time than to constantly check which companies are ripping me off during automatic renewals....why is loyalty not rewarded....found better cover with Halifax for less than half the price.....lesson learned."

"Courteous, understanding and pleasantly efficient."

"Lisa was extremely helpful in trying to sort out the problem I had incurred. She did what she said she would do and did call me back when she said she would."

"Ironically I'm leaving a 5 star review having just cancelled a policy with them. Complicated and a long story so I won't bore you with the reasons but the cancellation was dealt with exceptionally by the Customer Services team. I only paid for the cover I had, the admin wasn't straightforward because my wife had to contact them separately and I expected that to go wrong but it was all very well organised and joined up. I received a cheque today for the refunded balance so that took a week which I reckon is pretty impressive. I don't often leave reviews but on this one I think it's thoroughly deserved and I am impressed enough to eventually consider a return to Together if my current needs change."

"Just changed our home insurance a thing I do every year. Together we're offering the best prices this year for the cover I needed . It was very easy to do and with emergency cover coming free with the house insurance it was a great deal . I have used Together before for car breakdown and didn't know they did home insurance and was please with the breakdown insurance so I hope I get the same service with the home insurance"

"do not buy from this company as had emergency cover and full cover also, boiler bust just befor christmas so rang immediately guy said have to consult with colleagues , this at 2pm waited and waited not even call back,and am full time carer and no heat or hot water in house,rang next morning and as previous reviewer said it was every excuse they could give to do nothing, then put through to another department who wanted me to pay plumber to come out write assesment and send to them i said why not send your plumber to see boiler is unusable as no one has done nothing on your part so far.girl says what does your boiler run on said oil, she says they dont cover oil it in exclusions with solar power etc lol when 80% of north ireland use oil, i said what boilers do you cover, an all electric boiler which i said to girl had never heard of, she said not many of them about and gas. what a con , on my policy said main heating system, pipes, radiators and all connections are covered,but it seems not, dont be conned go elsewhere, still no heating or hot water what is home insurance for, THEY PUT THE CON IN CONTRACT"

"Totally let down and misled by Together Mutual Insurance. Ruined our Christmas. Was told when buying the policy that our inclusive Home Emergency had a £500 parts limit. Always a vital element for me. Never sent any of my policy details through, even though requested several times, so ability to thoroughly check never available. Then disaster, boiler broke just before Christmas. After initial engineer call out, I was told we had to pay an extra £164 to get it fixed. Was told only £100 parts limit and we have to pay for more labour. Feel desperately mis-sold by this company. After countless phone calls, since early doors on Christmas Eve, not one Customer Manager had the decency to call me. It was still a working day! Totally ignored me and left our family extremely cold, unwashed and unable to have our beautifully planned Christmas at home. Had to have an emergency plan B to my parents house who were really not prepared for it. Ruined Christmas. Buy their insurance at your peril. They have slithered their way down every dark and dingy path to get out of paying what they had agreed to me. Typical insurance company I suppose. But if you do buy..... demand to see your policy details and don't give up until you finally get them. 4 times I had to request them on the phone. And guess what they've asked for.....proof of the phone calls. As my package has inclusive calls, they are not itemised. I have finally received my policy details, after this abysmal debacal. Too little, too late! And go through them with a fine tooth comb. Don't let them shaft you if you should ever actually need your insurance."

"First time I have used Together Mutual insurance and so far everything was very easy. Seems to be a great product with an easy to use system. Can't give 5 stars until we need to renew next year - it will be interesting to see if the insurance goes up and if so by how much. I hate the systems these days where client loyalty does not count for any thing and you always have to haggle to get a good price every year, I'm hoping Together Mutual will not be like that."

"Exploitation is how I'd sum up Together Mut Insce. I've been a customer for 3yrs + had a renewal notice of £189......up £79 on previous year. Fed the same info back in to Confused.com + incredibly FOR EXACTLY THE SAME CONDITIONS IT PRODUCED £119. That's proof that they're exploiting loyal customers to the tune of £70 which IMO is a tidy sum of money"

"Agent was helpful, and process was quick. Seems good value for money !"

"Very happy. Very professional and easy to use."

"I have no hesitation recommending Together Mutual Insurance to anyone."

"I reported water damage which is leakage from the bathroom upstairs leading to the kitchen and lounge ceiling about 4 months ago and this to date has not been dealt with. I did not even get a call back for assessment of damage. I have yet to hear back!!!!"

"Great staff, competitive rates , could have perhaps saved twenty pounds going elsewhere but would probably have encountered a myriad of problems from a poorly rated insurance company."

"Excellent. response and cover, far better than. the run of the mill operations I would normally deal with..THANKS"

"I had a policy for part of a year when I knew I was going to move out after about 6 months. It was easy to get in touch with Together Mutual and they were easy to deal with. The policy was very competitive and I would recommend them. I don't have any experience with making a claim but was overall pleased."