Tradera

"First time costumer. There they waste your time by telling you to keep sending evidence about the product till it becomes to late and now I can’t even comment about the seller and the defect product they have send me. Truly the worst costumer service of all time."

"Absolutely terrible customer support. I was told to contact support via email and waited for a response, only to be informed afterward that their email service was down. This wasted my time and left me with no help whatsoever. I was then told to use the chat instead, but that turned out to be just as useless. The chat support couldn't assist with my issue and offered no real solution. Instead of resolving problems, Tradera's support system simply passes customers from one broken or ineffective channel to another. For a platform that handles transactions between buyers and sellers, this level of support is unacceptable. When something goes wrong, customers need competent and accessible assistance, not excuses, delays, and dead ends. One of the most frustrating support experiences I've had. Answer for support/Tradera The link you have provided does not work. The following message appears: Oops! Den här sladden leder ingenstans Vi ber om ursäkt om det är vi som ställt till det! Kika gärna om något saknas i adressen."

"This site is so bad.. they just letting people on this platform scam you. And they doing nothing about it.. kinda fraud is this.. but yea"

"Update: Tradera has finally issued a full refund, after this case was escalated directly to senior executive management and consumer regulators. My case was initially handled in a manner that all buyers using this platform need to be aware of. When I opened a dispute within the advertised 30-day window, frontline support initially attempted to pressure me into accepting a 50% partial refund. In written transcripts, support explicitly justified this reduction because the claim arrived "late in the process." When I refused to accept a partial refund on a contractually protected claim, support escalated the situation by providing a factually incorrect calendar timeline, claiming in writing that my filing was "outside the 30-day window." Tradera then presented the 50% refund as an ultimatum, and proceeded to lock the communication channel, as well as the case interface. Finally, following a direct escalation via email to executive management, Tradera admitted in writing that the case was treated unfairly, and processed my refund. This process took 3½ weeks from the case was originally opened. However, management maintains that this customer service encounter across multiple days and several parts of Tradera's interface was simply a matter of "poor wording." Advice for buyers: Tradera's written statements in my case suggest an internal practice where claims filed toward the end of the 30-day window face arbitrary degradation of coverage. If you are paying the mandatory Buyer Protection fee, do not accept halfway compromises or automated ultimatums. If frontline support denies a valid claim or uses incorrect timelines, stand your ground. Escalate your case via direct email to executive personnel, and file your case directly with ARN or ECC. Reference case item no. 723 451 388."

"Money disappeared from my available balance. When asked why they told me that it was because I was charged shipping fees. I pointed out I never pay for shipping fees, I always let the buyer pay for the shipping fees. Then they told me that the shipping cost is charged to me as a seller regardless and then I get it refunded later (?). What in the actual f is that? Available balance means that those are my money, at least I thought, turns out those are Traderas money to play around with as they please"

"why is there a message limit? i sent 10 messages or so and i cant send any messages anymore, how in the world can i make a deal in that case ?"

"I like selling on Tradera, but now that I have a problem, there is no help. I sold an item and send with registered PostNord. I took pictures of everything and also insured the value. But the buyer opened a case against me, to get his money back and PostNord says that it has been delivered. Where can I write to Tradera and explain this? There are only endless links to nowhere. I also received a negative review from an unreliable person who since then was removed from Tradera. But there is nothing I can do to have it remove, making me look bad. Not being able to contact anyone at Tradera. That is a real problem! Ordrenr. 148533312 UPDATE, answer from Tradera: Yes, that is the same link that leads to nothing!"

"I am still very disappointed with how this situation has been handled. The plates arrived broken, and I’ve been sent back and forth between DSV, GLS, the seller, and Tradera, with nobody taking responsibility.I did not purchase the optional purchase protection because I assumed standard buyer protection would apply in case of damaged items. I have clear photos of the damage and the packaging. I would appreciate it if Tradera would take a more active role in resolving this, rather than just redirecting me. By the way, I noticed that Tradera currently has a very low 2.7 rating. Clearly I’m not the only one experiencing problems. Because of this, I have decided to delete my account. This has been a terrible experience on your platform."

"I have just paid for a 6TB HDD and autorised with my credit card then the website payment process says payment did not go through yet removed from my creditcard. No product markeed as paid, nothing. Money just gone, no suggestions, no email received... Please do not waste your money on this platform"

"Absolutely horrible customer service especially when you pay for buyers protection and expect that buyers protection will help you to solve the case. Sellers do not know how to describe the good. The good came chipped all over the vase, with crack, seller blocked me, I opened the dispute and received only very small partial refund with words that vase is possible to use. I was writing several times the vase has no collectible value chipped all over with a crack. What is very common that sellers are or lying or they do not know how to describe the good and usually pack good as well. But on Tradera Swedish seller is always right and buyer who is paying money is not. I Feel discrimination on the platform."

"I was incorrectly forced to pay an invoice and reminder fee due to an administrative failure on your part. The sequence of events is as follows: 1. I completed a sale on your platform and was invoiced for the selling fee 2. At the time of invoicing, my balance was zero — however, the buyer's payment was pending 3. The buyer subsequently paid, crediting my account with sufficient funds to cover the invoice in full 4. Your system failed to apply my account balance against the outstanding invoice 5. The invoice remained marked as unpaid, leaving me at risk of debt collection through no fault of my own 6. With no resolution from your customer support, I paid the invoice separately to avoid debt collection proceedings This is entirely your administrative failure. The funds were available in my account and should have been applied to the invoice automatically. Instead, your system's failure to do so placed undue pressure on me to make an additional payment I should not have needed to make."

"UPDATE: Attention all those who use Tradera. You risk having your account blocked without any justification and the money will remain blocked permanently. Their response to all complaints is the same: "you can complain anywhere, we are above any law. You can only complain to the Swedish court, but without success". I want to tell them that their response is zero. How soon this site will have big problems in court. To the incompetents who respond to reviews, know that you will soon answer in front of the European Consumer Center and Datatilsynet. Now let me see the response of these incompetents to this update. UPDATE 2: The main principles they will be held accountable for are: • Consumer Rights Directive P2B (Platform-to-Business) Regulation → transparency and fair treatment for business users • GDPR → data access and fair treatment. All accompanied by solid evidence. A joke. A site that makes unilateral decisions, discriminators without transparency. Many claims without offering reliable protection in return. Probably if you are not Swedish it would be best to avoid this site. If I gave one star, I gave it for nothing. Tradera is only good for Swedes. Foreigners should avoid. Customer service has a robot that repeats the same type message and the human agents are not far from this slave. As I said and I repeat: I DO NOT RECOMMEND TRADERA."

"There is no seller protection on this platform. I’m writing this on behalf of a friend who is a long-term seller on Tradera with over 100 reviews and significant sales volume. He recently sold an item worth 5400 SEK. The shipping method was selected by the buyer through Tradera’s system, so he had no control over the courier choice or insurance level. The parcel was lost during transit by the courier. The buyer was automatically refunded in full, and the money was deducted directly from my friend’s account without any prior discussion. He then filed a claim with the courier and received only around 150 SEK in compensation due to how their policy is applied. This creates a fundamentally unfair situation: - The buyer chooses the shipping method - The platform processes refunds automatically - Yet the seller carries 100% of the financial risk Even more concerning is that shipments advertised with compensation “up to 5000 SEK” can result in negligible payouts in practice, which is not clearly communicated during the transaction. As a seller, he had no real ability to enforce proper insurance for a high-value item, yet is held fully liable for the outcome. A system where liability and control do not align exposes sellers to serious financial risk. This experience has made him question continuing to use Tradera for higher-value sales. Very disappointing experience."

"I am a long-term seller on Tradera with over 100 reviews and significant sales volume, but my recent experience has seriously damaged my trust in the platform. I sold an item worth 5400 SEK. The shipping method was selected by the buyer through Tradera’s system I had no control over the courier choice or insurance level. The parcel was lost by the courier, and the buyer was automatically refunded in full from my account without prior discussion or approval. As a result, I have borne the entire financial loss for the item. At the same time, I received only about 150 SEK in compensation. This creates a fundamentally unfair situation: - The buyer chooses the shipping method - The platform processes refunds automatically - Yet the seller carries 100% of the financial risk Even more concerning is that a shipment with an advertised compensation limit of 5000 SEK resulted in a payout of only 150 SEK due to how the policy is applied. A system where sellers have no control but full liability is not balanced and exposes sellers to serious financial risk. Very disappointing experience, especially as a high-volume seller."

"Bought a small item. Tried to pay numerous times, to no avail. Vustomer support is non-exsistent. Closing account is very difficult. STAY AWAY!"

"Was good until they’ve forced sellers to use DHL- shipping from Sweden to the UK is now extortionate to a point where we may be able to continue to buy from Tradera. The prices have doubled at least.. they’ve address this issue so I’m happy to adjust my rating"

"Why 2 stars? Because it's unacceptable to bid for something and delivery price to increase very much from initial given price. So I give up to buy that item , of course. For the paid one still waiting for arrival 😕, it's been 4 days already and DHL it's not capable to move the s**t out of Sweden! And paid aprox 250 SEK delivery for 3 Cds.... that's crazy 🤣 Never make any business with you guys. Peace and love"

"scam. is not ok keep the money for sow long."

"Permantenly weird buyers and too little protection for seller! Buyers ruin an auction, as they bid the highest and then don't want it, and there is nothing you can do. All bids that were given over a week are gone and you have to start over completely. Despite 200kr costs for every sale? What is this money for if not seller protection????? And what happens to the 50kr that is paid for highlighting the auction. Why is there no option to offer to the second highest bidder? Why is not considered, that masses of unreliable buyers are obviously on that website. I sold only 25 things and 3 times i had some weirdo ruining it. Edit: What does that function help me after 3 days?? All bids on the same day are interesting. Also that I have to come to you to get my money back is just disrespecting on the people who pay the platform."

"I am very disappointed with my experience on Tradera and the way the platform handled a clear case of seller misconduct. I purchased a watch through Tradera, but the seller sent the wrong item from Hong Kong. In addition to receiving the incorrect product, I also had to pay an import fee when the package arrived. After realizing the mistake, I reported the issue and left a negative review for the seller to warn other buyers. Eventually, after I provided extensive evidence, Tradera acknowledged that the case was obvious and refunded the amount I paid for the item. This confirmed that the seller had indeed acted dishonestly. However, the problem did not end there. When I contacted Tradera about the import fee that I had already paid due to the seller’s mistake, they stopped responding. Despite multiple attempts to get clarification or support, I received no further assistance regarding this cost. Even more concerning, I later discovered that my negative feedback for the seller had been removed from the platform. This raises serious concerns about the credibility of Tradera’s review system. If negative feedback about dishonest sellers is removed, the rating system no longer reflects buyers' real experiences. In my view, this creates a misleading environment for users. Buyers rely on reviews to make informed decisions, and removing legitimate negative feedback protects dishonest sellers while exposing other customers to the same risks. Allowing such sellers to remain active while suppressing truthful feedback undermines trust in the platform. This situation feels like public deception, and I believe it warrants attention from consumer protection authorities. Without transparency and accountability, other buyers may fall victim to the same type of behavior."