Trading Depot

"Cannot fault Trading Depot. Price of the products I required was cheaper than the manufacturer's own website. Items arrived very quickly and were as described on the TD website. No delivery issues. All very efficient. Emails with order and delivery day were helpful. I ordered an item I didn't need, as it turns out. That was my error, not Trading Depot's mistake. Hermione Varley in Customer Services processed the return for me with no question. I was forgetful enough to not put my return number on the item I returned but Hermione still figured this out for me and processed my refund. 100% recommended company. I'll use again. Thank you."

"I ordered a macerator on the 7th September. It arrived on the 8th. On the 12th My plumber said it was not needed afterall. On the 14th they told me how to return it. I sent it back by DPD on the 15th. On the 17th they confirmed they had received it and passed a full credit. I have never come across a company so efficient."

"Customer service advisor David Earl went above and beyond for me when we came across some issues. He was communicating with me promptly and was always keen to help! Thank you so much David!"

"Very fast helpful replies when a tap I bought from them leaked 6 months down the line."

"A big shout out to Nathan! We managed to put the wrong postcode on our order which had already been sent out to be delivered and was noticed when we had a failed delivery email. I spoke with Nathan, who was able to arrange for the postcode to be changed and the item arrived correctly the next morning, less than 24 hour after i had phoned!! Thank you!"

"I had an issue with my shower and on receipt of my query, Hermione immediately engaged with the supplier keeping me updated. I was very impressed with the service and would like to thank her for her help which ended with successful resolution."

"Adam Levy was exceptionally helpful when I was looking for a semi-bespoke bath, liaising with Kaldewei office in the UK to design what we needed. The price was competitive and the ordering process efficient. Im looking forward to the delivery. Adam and Sue (from Kaldewei) far exceeded the level of customer service one would expect. Thank you"

"I have given 3 stars, because we had Excellent service for our 1st order, but our 2nd order that I paid Courier delivery, took 8 days! I complained asking for a refund of delivery charge, which I thought was reasonable. After 6 days no response to my email , I sent another email, apparently I only paid standard , rate for the courier, therefore no refund! Not happy, my advice is be careful, don’t expect 1st class. Every time!!"

"We first used TD nearly 9yrs ago buying our first Aqualisa shower and we've just updated to a new OpticQ model. TD prices are very competitive so we were happy to return and very happy with the new model! We had a slight issue with the separate remote which had a visual defect. After contacting TD we had a quick reply from David Earl who arranged a replacement as soon as it was back in stock. The whole process was really easy, no hassles & David was quick to reply to follow up contact. All in all exactly what you want from customer services when things need sorting. Thanks TD & David"

"Advertising items as in stock! Only after placing the order do you realise there not!!! Terrible service with no help offered to the customer."

"Best price online and quick delivery service. The aqualisa shower controller is fitted and working well. The only available item to replace the original fitting on an older system. Thanks"

"Arrived fairly quickly. Decent price ."

"Great price, availability and quick delivery"

"Excellent service,and kept us informed on the status of the delivery ,I spoke with Nathan a few times and he was extremely helpful"

"I eventually received 2x genuine Vado towel rails of the expected Vado quality, however the length of time it took to fulfill my order was unacceptable given that the items were (and still are) listed on the company website as “available”. You told me two different dates when my order would be received from the supplier, and only after I pursued you for an update. In all I waited over 2 weeks yet you took payment immediately. I was concerned I had been scammed. Please be honest about item availability and lead times. I won’t buy from you again."

"We have ordered goods from this company a few times and always had exceptional service. I email today requesting an invoice and Nathan sent it over to me straightaway. Great customer service and fast delivery."

"This company exceeded my expectations. Placed my order and 48 hours later my goods were delivered. It was very well packaged."

"I still have not received my item which I’ve had to buy again else where. I’ve paid the delivery which I was expecting the item in a few days. Absolutely disgraceful"

"Ordered a toilet seat on August 31st - still not even dispatched. No email updates - just took the money and failed to supply any goods."