Worldline Global

"My credit cards get very often blocked after a suspicious fraudulent transaction is detected. While sometimes I use the card in non-EU countries, the last time it was blocked because I was trying to subscribe to a widely well known streaming platform, which was later confirmed by the Worldline operator. I really do not understand why their filters are so aggressive. I cannot use the card for around 1 hour or sometimes until next day. This has been happening regardless of the bank issuing the cards"

"Very good service and trustworthy, if you need help there are always on ready,"

"have been waiting for more than two weeks for a response regarding my username and password for the Worldline service. Despite several follow-ups, I have still not received the requested credentials or a proper solution. The matter was explicitly marked as urgent, yet there has been no effective response. What is particularly disappointing is that I had to follow up repeatedly just to obtain a basic response to a straightforward access request. The correspondence also shows that the matter was escalated internally, with a request for an urgent response, but the issue remains unresolved. For a company providing payment and self-service solutions, I would expect much faster and more professional customer support. More than two weeks waiting for basic access credentials is simply unacceptable. I hope Worldline improves its customer service and response times, because this experience has been extremely frustrating."

"to be honest - absolutely bad my experience with worldline. different key account managers, mixing contracts of other customers, response time of about 4!!!! weeks.. so absolutely a disaster"

"Worldine has blocked my VISA cards without any notification due to online payments @ Bandcamp. I haved purchased digital music via Bandcamp for more than 3 years and always used my VISA and suddenly such transaction is considered as fraud? absolutely inacceptable as my cards weree htereafter refused for paying the charging of my e-car while travelling abroad."

"At first, things were a little difficult, but once we had clearly explained and defined our request, we received excellent advice and support. Compliments to Mr Streule !"

"For the last 3 months i have been uploading and reuploading kyc documents for my 3 companies. One of them is approved and the other 2 have not been approved although All 3 companies have the same ownership structure and as far as i know i uploaded all necessary documents . Now around 20000 euros of our money are being withheld since 2 weeks by worldline under the pretense that the documents provided are incomplete. But they did not inform me what is missing despite me sending several emails and calling customer support several times. This is completely unacceptable behavior."

"reliable, fast, transparent"

"Please contact me with urgence. I am very disappointed about your hotline support. Thanks"

"We have been dealing with a payment processing issue for almost two weeks, and the problem is still not resolved. The issue is causing payments to fail and creating significant disruption for our business. What has been most disappointing is the level of support throughout this incident. Communication has been slow, our concerns have often been dismissed, and we have had to repeatedly chase for updates instead of receiving proactive help. For a payment service that businesses rely on every day, we expected much more urgency, ownership, and transparency. This ongoing issue has caused financial losses, operational challenges, and damage to our reputation with customers. After two weeks, we are still waiting for a proper resolution."

"Contacted them multiple times by their form on their website, because I wanted to do processing through them. They never got back to me. Thank God, as I now see it would have been a poor choice. Edit: I ended up calling yesterday to have a contract sent to me to review. I was told I'll be sent something to fill. Let's see when this happens. But the company seems to have its ear to this site, so, maybe it'll actually get done. I'll update as this develops."

"Total useless terminal. Most of the time it’s stuck and very slow. And many of us other problems like it’s shows twice that the payment was done but later it was not paid."

"worst service ever. please try any other service but them"

"Aucun contact personnel"

"I was told via here that you were not Worldline UK which I think was false information as the contact I had was at a Worldline .com email address and you have the same logo! My dealings with a Worldline Representative who handles Premier Inn Business have been disgraceful. They stated they were investigating my complaint since the end of February 2026 and emailed me on the 10th March 2026 stating an investigation was underway and I asked them due to my health not to contact me directly until the investigation was complete but on the 7th May 2026 the same operative stating the case was closed because I didn’t want to hear from them again!So no investigation was obviously even started despite Worldline saying it was. The Facts are that — A unauthorised credit check was performed on my credit file instigated by Worldline and you won’t take responsibility or sort things out. So I have now opened a second case with The Financial Ombudsman service against Worldline. Please do not ask me to contact a Sarah @ Worldline as that is just a waste of my time. I am not well enough to deal with this matter that has been dragging on since 27th February so I will let the FOS help me! Update 15th May I heard from them again and my complaint was upheld but only offered an apology but no compensation-unbelievable-so I will have to go down the FOS route which I have no faith in whatsoever if they actually accept my complaint!"

"What I really appreciate about Worldline: Quick and exceptionally professional support Even as a "small" customer, you are taken seriously in every aspect and treated like a "big" customer Friendliness that feels natural and never forced"

"At first we had troubles with finding the right service, takes several mails and time. But now everything is ok."

"Kind person and efforts in solving my issue"

"Super good service 👏"